Adam Cummins
Adam Cummins is a director at Pace Harmon, an optimisation and outsourcing advisory services firm providing guidance on complex transactions, process and operational optimisation, and provider governance.
From this author
Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to be delivered quickly and consistently, walking a mile in a BPO provider’s shoes can help buyers understand the typical challenges BPO providers face when taking over execution of business...
As enterprises make significant investments in their sourcing and procurement function, they rightfully expect a solid return on that investment. One of the more significant value creation elements of a sourcing and procurement function is the team and process that focuses on strategic sourcing. The Institute for Supply Management defines strategic sourcing as “an organised and...