Deborah Kops

One of the most versatile and well-regarded figures in the global sourcing space, Deborah Kops has a 360-degree view of the industry.  Formerly a founding partner of PwC's BPO unit and the CMO of a leading offshore BPO; MD of FleetBoston's (now Bank of America) Services Group, MD Global Sourcing Transformation for Deutsche Bank; and consulting partner in two major firms, she has hands-on experience as buyer, vendor and advisor.She now focuses on the challenges of outsourcing change through sourcingchange.com, a resource dedicated to outsourcing and shared services change management.Deborah is an author and regular columnist and contributor to publications worldwide; she is also a member of the <em>Outsource</em> Editorial Board.