Jeff Christofis
Jeff Christofis is an expert in customer experience, contact center management, help desk services and IT support. As vice president and practice lead for KellyConnect®, the contact center outsourcing division of Kelly® Professional & Industrial, Jeff oversees the delivery of contact center solutions to a variety of clients using traditional brick-and-mortar, home-based-agent and hybrid delivery models. With more than 30 years of leadership experience in a variety of industries, Jeff has led all aspects of contact center outsourcing and IT.
From this author
When change is difficult it sometimes takes a little nudge to move in the right direction. Like many business environments, the contact center industry wasn’t nudged this year—it was pushed.
With most call center providers still cemented in the brick-and-mortar model, the COVID-19 pandemic accelerated the need for transformation. This is due to the restriction of operations at these businesses as well as employees’ hesitations to work on busy call center floors....