Nigel Hughes
Nigel Hughes is Partner at Information Services Group (ISG). Nigel has over 20 years’ experience of advising UK and global clients on service development, change management and sourcing strategy. Nigel’s IT and business process expertise spans financial services, public sector and utilities where he has been instrumental in delivering clients significant savings, drawing on his deep experience in operating model definition, Technology Business Management (TBM), benchmarking and data-driven analytics. Nigel is recognised as a thought leader on outcome-based service definitions and the transition to standardised services.
From this author
I remember attending the first technology business management (TBM) conference in 2012. Back then, the concept of this new data-driven framework, which would help measure and manage IT budgets, consumption and value, was new and exciting. Speakers and delegates talked at length about how TBM would respond to the need for financial transparency, deliver data that could drive decision-making at the highest levels, and unpack the consequences of decisions made in the past.
In 2012,...
Faced with a seemingly endless cycle of disruptive technology and increasingly inflexible budgets, IT executives have their work cut out when it comes to making decisions about how to improve operations and meet demanding business needs without driving costs up. Today's heavy-handed drive for cost savings...
IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on investment. Enter Technology Business Management (TBM).
Simply, TBM provides an end-to-end view of the delivery of IT, capturing how both resource and cost are being consumed by the business. This facilitates more informed conversations around IT spend and...