Rob Coupland

The massive growth and uptake of managed services in the UK over the last ten years has required enterprises to build trusted relationships with managed services providers, especially those able to transition mission-critical legacy IT, as part of a push towards digital transformation. So much so that IT outsourcing has grown 15 per cent year-on-year and now accounts for an annual spend of £3.44bn according to the UK Quarterly Outsourcing Index.

Putting the customer at...