How to Minimise “Attention-Seeking” RPA

Posted: 09/06/2018 - 01:50
In 2018, the conversation around automation outsourcing has moved away from “are you automating?” to “how are you doing it?” Due to the very clear business benefits of Robotic Process Automation (RPA) and Robotic Service Orchestration (RSO), businesses are now drilling down into the specifics of how best to manage their combined human and digital workforce, and how to get the most out of their automation initi

Award-Winning Sustainable Procurement: What Makes an Effective Program

Posted: 08/30/2018 - 00:00

Sustainability is a dominant topic in media, business and social conversations today, and one that communications and corporate responsibility departments in major multinational organizations have been eager to pursue. It makes sense—successful sustainability programs are not only good for our planet and people, but also are proven to drive business value. But what does 'success' look like for procurement teams contributing to organizational programs and results?  

Six indicators of a strong sustainable procurement program

From Compliance to Guidance: The Evolution of Outsourcing

Posted: 08/29/2018 - 00:00
The Evolution of Outsourcing

The outsourcing industry is adapting and changing rapidly. Outsourcing companies are now much closer to their clients, as technology enables clients and outsourcers to be more connected than ever before.

This technology evolution has also impacted the demand for IT workers, with more companies requiring skilled workers on a project basis. However, whereas an outsourcing company used to begin working with a client and completed any project tasks that were required, outsourcing teams have started to take on an advisory role too.

The Silent and Steady Takeover of Artificial Intelligence in Financial Institutions

Posted: 08/28/2018 - 04:54
Artificial Intelligence in Financial Institutions

Financial institutions are playing a numbers game in the core of their business: they evaluate risks and opportunities of potential transactions and if the perceived benefits outweigh the associated risks they will agree to the deal. In the case of traditional banking, this is true for the credit approval process, whereas in the case of insurance companies, the correct evaluation of risk factors determines the conditions of an insurance policy. Like weather forecasts demonstrate, assessments of future events like risk factors or return expectations may occasionally be wrong.

Challenging Ourselves: Be the Change

Posted: 08/24/2018 - 11:27
If we mean what we say about transformation, we have to be willing to question everything procurement does and how we do it. While procurement clamors for ‘transformation,’ I sometimes suspect that we are secretly hoping the solution will actually involve the rest of the organization awakening to the brilliance of our wisdom, and that they—not us—will do the majority of the changing.
 
Unfortunately, that scenario is unlikely to play out in reality. 
 

Augmented procurement: Just a passing outsourcing trend or a better way to buy services?

Posted: 08/23/2018 - 23:45
Operational efficiency is on the radar for many CEOs and boards in 2018. The need to shorten decision-making time, bring in higher quality suppliers and keep on top of the latest innovation is part of the game we all play in procurement. This is particularly evident in the procurement of business services, an area of spend that hasn’t yet been optimised. 
 

3 Tips for Communicating with Business Partners in Latin America

Posted: 08/22/2018 - 22:03
Working with an international team can be a highly effective way to bring new ideas and innovation to your business. However, the U.S. style of doing business may not bring about the results you desire when working with a team in Mexico, Colombia or Argentina. Each country requires a unique form of communication to reach an understanding with your team.

Outsourcing Summit & Expo 2018

Taking place in London, OSX is the premier destination for BPO, RPO and IT outsourcing service & software providers to promote themselves to over 2,500 key decision makers.

OSX celebrates the convergence of both Business Process Services and IT Services with a first-class exhibition, 2 thought-leading conferences and numerous meeting / networking opportunities.

How is automation impacting the job market?

Posted: 08/21/2018 - 21:23
 
Automation within the job market is one of the key issues of our time. It often provokes speculation of a future resembling science fiction narratives that have been around for decades.
 
On the extreme end, there’s SkyNet becoming self-aware and a team of terminators hunting humans down. On the softer end there’s WALL-E, where humans don’t have to lift a finger and grow lazy as robots cater to all their needs. Either way, humans aren’t needed for work.
 

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