I do a lot of reading about next-generation strategies, trends and tactics being employed by leading procurement organizations. Often, I find myself confronted by the notion of “best-in-class.”
Discussions about conversational AI are ubiquitous these days and virtual or cognitive agents, such as chatbots and the like, are at the forefront.
Since the breakup of AT&T in 1982, the U.S. telecom carrier landscape has evolved rapidly, sometimes in dramatic fashion. Familiar names have come and gone – MCI, WorldCom, Qwest, Cingular and Nextel, to name a few. Today, with CenturyLink acquiring Level 3, AT&T completing its acquisition of Time Warner and Sprint looking to combine with T-Mobile, we see no signs of these changes slowing down.
Is Agile for everyone?
Conventional wisdom has it that Agile product development works only in business cultures that fully embrace the methodology’s principles of responsiveness, speed and focus on business requirements. If you’re not all in, the thinking goes, don’t bother.
As many people know, the UK has voted to leave the European Union effective of Friday, 29 March 2019, with a 21-month transition period. There has been a provisional agreement over three issues, most notably budget commitments and EU citizens’ rights, and talks have now moved to agreeing on the future relationship between the UK and EU.
Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2018 is headed to the award-winning city of Vilnius!
You’ll know that the role of the customer has never been more critical to business success and nowhere has this become more apparent than in the realm of Business Services. Now is the time to revolutionise your Business Services strategy, re-imagine your SSO culture, your operational delivery and your digital transformation rule book in order to accomplish customer excellence.