Robotic Process Automation (RPA) Drives Value and Saves Money But it is Not a Magic Wand

Posted: 04/26/2018 - 23:23
There are growing questions as to whether RPA can deliver on the promised ROI and outcomes.

The rise of Robotic Process Automation (RPA) is nothing short of spectacular. It has captivated the attention of digital operations executives with the promise of cost-savings beyond labor arbitrage, cost avoidance by extending the life of legacy IT, quicker implementation than traditional IT projects, business-user friendliness, auditability and compliance, straight through processing, and let’s be honest – terrific marketing.

The Rise of the TalentSumer

Posted: 04/26/2018 - 03:20
The time has come where prospective employees are being looked at more as consumers of work.

There was a time, not so long ago, when work was more of a place we went as opposed to a thing we did. Until recently, work-life balance wasn’t an aspiration, but instead, something most workers could more or less take for granted. 

There existed an unspoken, unseen and ubiquitous wall separating the personal and the professional, with a distinct divide existing between our work lives and our home lives. Work began – and ended – at the factory floor or the office doors. 

Ecosystems, ROI and the Hot Air Balloon Myth

Posted: 04/19/2018 - 02:35

Whether you crossed the automation chasm early, or are just starting your journey into digital service delivery, you’re not alone if you’ve got questions surrounding technical ecosystem choices. Generating ROI—and how exactly to go about proving the value of numerous small automation projects versus one giant re-platforming initiative—is a common challenge. 

Open vs. Closed Ecosystems 

The Meaning of Facebook’s Fall-out: Centralized vs. Decentralized Systems

Posted: 04/18/2018 - 04:58
Reduce risk and opt for a decentralized system of sourcing

When the Internet arrived, we said, “The world is no longer flat! This changes everything!” Then we went back to building centralized systems – something we still do today. Examples of centralized systems are our ERPs, enterprise payment systems and government platforms. Recent commercial examples include Google, Facebook and Uber. 

Procurement Outsourcing: Warming to the Catalysts in Our Midst

Posted: 04/12/2018 - 08:53
Switching to outsourced strategic procurement and the steps to take

Making the switch to outsourced strategic procurement is not as simple as handing tasks and responsibilities to a third party. It requires wholesale change that starts from within. Someone in procurement needs to lead that change, and it may or may not be the CPO. What procurement needs to do is to find the catalysts in their midst.

To Focus on Sustainability, Apply a Risk Lens in Your Supply Chains

Posted: 04/10/2018 - 00:19
Taking a look at your supply chain with a sustainability lens.

In my nearly three decades focusing on various areas of supply chains – from early years studying global trade and commerce, to witnessing today’s real impact on human lives, environment and climate change – there has been one constant: The measurement of sourcing success continues to be dictated by cost savings alone. We fail to acknowledge one critical element in these perceived “savings,” and that is they have a lifespan – and it’s a short one. 

Adopt a “Two-in-a-Box” Partner for Efficient Outsourcing Governance

Posted: 04/06/2018 - 22:41

Supplier Relationship Management (SRM) is all the rage and for a good reason. Far too many “strategic” contracts have been developed (especially outsourcing contracts) that do not include sound SRM practices. 

It’s good to see that virtually all of the major advisory firms are now incorporating solid governance frameworks into their contracts. Software companies are also making inroads, such as Old St Labs and SirionLabs

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