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The Mosaic: seeing the bigger picture (Part 3)

Posted: 04/28/2016 - 03:59

After lunch, the group assembled back in the conference room. Most spent some time reading through the poster on the wall, looking for more clues to help them improve.

“Ready to get started,” I said, as the group grabbed their seats.

“On to people,” Tyler announced, with a tone indicating he could see the light at the end of the tunnel.

“Yes, on to the ‘People’ column in the mosaic. Just as we defined who your key customers are, we need to define the key positions and roles in your company.”

Design thinking: a way forward for the outsourcing and offshoring industry

Posted: 04/22/2016 - 20:30

A look at the picture below shows that design thinking is all about starting with the customer and ending with the customer. This really sounds like very old wine in a new bottle. But, please do remember: a lot of very old wine actually tastes really good.   The offshoring/outsourcing industry has grown significantly. However, the industry still struggles to show the value-add - and more so prove that it is adding value to its customers.

Outsource talked again!

Posted: 04/22/2016 - 01:54

Yesterday it was my extreme pleasure to host the second in our Outsource Talks webinar series – this time, live from the SIG Summit in Orlando, Florida (which at the time of publishing still has almost a full day to go, so keep an eye on Twitter and the hashtag #SIGspring16 for a taste of what’s going on) – featuring the magnificent Linda Tuck Chapman, Matt Shocklee and

The Mosaic: seeing the bigger picture (Part 2)

Posted: 04/21/2016 - 20:30

To read the first part of this article, click here.


Walking into the conference room the following week, I bumped into Jenny and Alex, two regional managers who worked for Tyler.

“Good morning.”

“Hi there, Dean,” Jenny said, smiling and walking over.

“Just looking over the big poster,” Alex said.

“You mean the mosaic, Alex,” Jenny said, correcting him.

Q&A: Dave Putt, DCR Workforce

Posted: 04/21/2016 - 03:47

Dave Putt is Executive Vice President at cloud-based VMS provider DCR Workforce. We caught up with Dave at the SIG Summit in Orlando, Florida (get a taste of the action on Twitter via the hashtag #SIGspring16) to learn a bit more about his organisation – and to get his take on the fragmentation of work today…


Outsource: Dave, thanks for joining us today. Some of our readers may not be familiar with your organisation: can you give us a brief introduction to DCR Workforce?

IT budgets are increasing - but not as we know them...

Posted: 04/20/2016 - 20:30

Respondents to our latest CIO and IT Leadership survey are reporting a 40% increase in their IT budget, over the past year. However there is something really interesting in the underlying data which suggests that the pressure to commoditise is like never before: IT budgets that have given back savings year on year are still under pressure for a more cost-effective solution. So why do we see this discrepancy? The answer lies in one of the fundamental parts of the survey: two-speed IT.

How financial services providers can reap the rewards of migrating to the cloud

Posted: 04/19/2016 - 20:30

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation in the cloud. The key driver behind this project was to understand in more detail where the regulatory framework needed to be amended in order to foster innovation.

Battle lines in the sourcing world

Posted: 04/13/2016 - 20:14

The sourcing industry can be thought of as a harbinger for new ideas, technologies and solutions that much of the developing world wasn’t privy to toward the end of the millennium. Of course, the type of explosive growth this industry has created is old news. The good side of this story was in its ability to create millions of jobs for young people in many of the developing nations struggling with economic growth in the face of older industries and lack of sustainability.

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