Global

Addressing Ethical Supply Chains One Step at a Time – From Intent to Action

Posted: 12/12/2018 - 01:18
Author: Padmini Ranganathan
This month, the U.K. government alongside the U.S., Canada, Australia and New Zealand, raised the bar for companies “to conduct appropriate due diligence in their supply chains to identify, prevent and mitigate human trafficking” to remediate modern slavery. It is no longer enough to just be aware and acknowledge that companies expect every supplier to sign a code of conduct – companies also need to demonstrate the action and the impact. 
 
This is where the rubber meets the road. 
 

How to Keep Bad Weather from Killing Your Logistics

Posted: 12/11/2018 - 04:15
Author: Brian Seipel
Supply lines never look as vulnerable as they do when inclement weather strikes. At best, trucks face major delays as accidents and poor conditions make roads treacherous and, at worst, they suffer accidents of their own. Routinely, air carriers remain grounded while affected areas hunker down and airports close. Don’t think you’re safe even if you fall outside a storm’s high-impact area.

(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process

Posted: 12/05/2018 - 03:32
Author: Samuel Andras
Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world, where it can make a substantial difference. However, it’s not just about saving a buck. Outsourcing can also help companies find the right talent (and enough of it), reduce overhead and in the end, yes, reduce costs.

The Future of Plain Old Telephone Service: Hang Up or Pay Up

Posted: 11/30/2018 - 04:02
Author: Alakh Krishnani
Plain old telephone service, also known as POTS, is old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider’s central switching system. Replacing POTS with new technology has become equivalent to replacing a typewriter with a laptop. New technologies in the market like VoIP and wireless can now offer telephone services at a much lower cost than POTS.  
 

Talent Procurement Teams Take Note: The Future of Hiring with AI

Posted: 11/23/2018 - 04:41
Author: David Trachtenberg
hiring with artificial intelligence
The job market is booming – the number of open jobs exceeds the number of Americans who are unemployed. In October, the U.S. Department of Labor reported job growth of 250,000, locking in a 3.7 percent unemployment rate – the lowest since 1969. Due to America’s growing economy, thousands of companies across the country are prospering and looking for strong talent.

3 Reasons Organizations Should Hop on the Corporate Social Responsibility Bandwagon

Posted: 11/21/2018 - 07:01
Author: Jaisheela Setty
Corporate social responsibility (CSR), also known as sustainability, may not solve world hunger but it can be beneficial to your organization while making a significant impact on society. While many organizations understand the value of CSR, the uninitiated tend to have a distorted view of it. Some believe it’s just greenwashing: donating heaps of money into popular causes or people sitting around a campfire singing Kumbaya, but that’s far from reality. In actuality, CSR can be leveraged to optimize a company’s business processes.

Exploring On-Demand Purchased Service Solutions

Posted: 11/20/2018 - 01:04
Author: Sarah Scudder
The management of purchased services continues to lag relative to other categories of spend. And while the reasons are varied and debatable, virtually no one argues the availability of big savings opportunities. So what gives? No doubt, the decentralized nature of many purchased services confounds attempts to introduce more manageable processes. And we can’t overlook the “stiff arm” that procurement leaders often receive from stakeholders who treat certain categories of spend like organizational sacred cows.

Lose the Bucket and Turn on the Taps: The Rise of Translation as a Service

Posted: 11/15/2018 - 23:10
Author: Vasco Pedro
I like to think about translation like access to fresh water. Not so long ago — and still in many parts of the world — getting water was hard. You’d get up first thing in the morning, get a bucket, walk (sometimes for miles) and then come back and do it again.
 
But then it became easier thanks to technology. 
 

4 Reasons to Watch Jamaica and the Bahamas

Posted: 11/07/2018 - 05:34
Author: Yoni Epstein
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.
 

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