Advisory

Are underdeveloped business practices holding back your growth?

Posted: 10/04/2016 - 04:28

For outsourcers, a commitment to best practice processes is absolutely vital for success. They not only ensure that your business is offering best-of-breed services, but they also go a long way in reducing overall business costs and working capital by as much as 15 to 20 per cent. These result in a highly competitive enterprise, able to maintain growth while driving business-wide efficiencies.

Walk a mile in your BPO provider's shoes

Posted: 08/05/2016 - 19:54

Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to be delivered quickly and consistently, walking a mile in a BPO provider’s shoes can help buyers understand the typical challenges BPO providers face when taking over execution of business processes from their clients.

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

Posted: 07/23/2016 - 02:52

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to €2.2 billion, the new data reveals record growth of the As-A-Service segment, contrasting the sluggish activity in traditional sourcing.

Sunshine, happiness and webinars

Posted: 07/21/2016 - 09:55

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw the fifth episode of our webinar talkshow, and if my introduction might be considered just a fractionhyperbolic we were nevertheless treated to a feast of outsourcing opinion and insight, wit and wisdom – and a few chuckles – which made for a fantastic hour’s listening and, overall, a very worthy addition

TBM: from measurement to a core business function

Posted: 07/09/2016 - 09:53

IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on investment. Enter Technology Business Management (TBM).

Simply, TBM provides an end-to-end view of the delivery of IT, capturing how both resource and cost are being consumed by the business. This facilitates more informed conversations around IT spend and helps demonstrate IT’s strategic value to the rest of the business.

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