Artificial Intelligence (AI)

Man and machine: the future awaits

Posted: 04/06/2017 - 03:05

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of performing a wide range of jobs that have long been human domains. A 2013 study by researchers at Oxford University posited that as many as 47% of all jobs in the United States are at risk of “computerisation”.

Is RPA a roadblock to digital transformation? What CIOs need to know

Posted: 04/04/2017 - 01:46

Robotic process automation (RPA) is all the rage these days, and with good reason. Software bots that replicate the way humans perform repetitive, rule-based tasks are driving significant cost savings and productivity increases. For as little as $10,000 a year, an enterprise can implement and maintain a bot that performs the routine work of five to ten people. Moreover, RPA can deliver a wide range of business benefits such as improved data collection and accuracy, auditability and compliance.

Humans and machines will collaborate for better customer interactions

Posted: 03/08/2017 - 04:39

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from automation to the as-a-service ecosystem. Businesses are looking to make the most not just of their employed staff, but also of their technology and the pure raw data that they hold.

Sin to cross the oceans?

Posted: 01/04/2017 - 08:17

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have not been able to figure out what it is.

Life Lessons: Peter Dickinson

Posted: 12/21/2016 - 03:05

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he's also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and technological issues. A perfect fit, in other words, for our Life Lessons series: take it away, Peter...

IT outsourcing is being transformed, but do the outsourcers understand?

Posted: 12/07/2016 - 00:28

The Register likes to put the boot in when they comment on IT stories, so it was no surprise to see a recent feature about Fujitsu in which The Register summarised that Fujitsu needs to "get a move on" if they are going to transform their business to meet the expectations of customers today.

More, more, more: 2017 will be marked with easier access to data, increased analytics and better cloud storage

Posted: 12/02/2016 - 20:50

There is no doubt that cloud, big data and artificial intelligence will be trending in 2017, just as they were in 2016, and will likely be in 2018. These are multi-year endeavours because the true implementation of technologies under these umbrellas have just begun, and challenges - like finding quality resources and better understanding of the technologies to fit into the business use cases - remain.

Q&A: John Sculley

Posted: 10/20/2016 - 11:37

Outsource was lucky enough to catch up with John at the SIG Summit in Carlsbad, California, and to get treated to some remarkable insight from one of the sharpest minds in business…


Outsource: John, thank you so much for joining us today. It’s genuinely an honour. We have polled a few people for the opening question to this interview and the most popular query is this: what’s the one thing in your career that you’re most proud of?

Live Wires #8: Late or leapfrog?

Posted: 07/29/2016 - 00:11

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel Dines wants you to hear is UiPath. He is its founder and CEO and he spends his day spreading the word globally about what his software can do. We caught up with Daniel, to get his perspective on RPA and the world of smart automation.

Pokemon Go means business: why B2B needs to get its game face on

Posted: 07/19/2016 - 21:00

Pokemon Go signals the mainstream arrival of augmented reality (AR). From here on in, virtual reality (VR) will always be the poorer cousin – or bridesmaid if you will, and never the bride – in the fight for digital’s push out through the screen into reality.

This new (albeit long-pending) medium of AR will have a huge impact on local and B2C advertising. In fact you might argue it already has, adding billions to the valuation of Nintendo after just a week since Pokemon Go launched – a truly remarkable week.

Live Wires #7: Giant shoulders

Posted: 07/15/2016 - 19:53

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? Tata Consultancy Services (TCS) is one such business, and it turns out they are not sitting around waiting for their business models to be hollowed out. Live Wires met Vijay Damle, VP and Head of Business Process Services, to get the TCS perspective.

Q&A: Haitao Qi, Devott

Posted: 06/15/2016 - 04:55

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country’s technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its kind in China.

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