Chatbots

Bring on the bots: Artificial intelligence to the rescue in the fight against COVID-19

Posted: 06/05/2020 - 05:24
Author: Beerud Sheth
artificial intelligence, data science and machine learning

Since the onset of COVID-19, artificial intelligence, data science and machine learning have gone from time-saving to life-saving technologies. The fact is, they have rapidly emerged as powerful weapons in the fight against the pandemic. 

From accelerating testing capabilities to enforcing social distancing measures, these bots – formerly unsung heroes of AI – have suddenly taken on a significant role in altering the way we face pandemics. 

Here are some of the ways bots continue to play an essential role in the fight against COVID-19:

How to Increase Sales and Loyalty with Omnichannel Payments

Posted: 08/24/2019 - 02:42
Author: Gary E. Barnett
Once upon a time, call centers only needed to support one channel: the telephone. Fast forward to today and customers have many more channels to engage with an organization, from phone to email, websites, web chat, social media platforms, SMS and more. Call centers and customer service representatives (CSRs) within an organization are often expected to support all these engagement channels, and consumers expect a seamless customer experience no matter which they use.  

Cognitive Automation: The Next Panacea or Evil Job Bandit?

Posted: 07/16/2019 - 00:37
Author: Greg Council
While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results. 
 

Why Nearshoring and AI Go Hand-in-Hand

Posted: 07/11/2019 - 04:49
Author: Carlos Meléndez
There’s growing momentum for Artificial Intelligence (AI) across a variety of industries, ranging from financial services and healthcare to manufacturing and environmental initiatives. It’s no wonder, given the power of AI to find patterns in vast amounts of data faster than humans ever could and to predict outcomes and behaviors. 
 
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