Digital Transformation

Insights on the Evolving Role of Supply Management

Posted: 10/05/2021 - 00:00

The global COVID-19 pandemic put supply chain management and procurement in a very bright and positive spotlight for keeping life moving as normal as possible during all the shutdowns, disruption and general uncertainty.

It also highlighted that business and supply chain disruption are ongoing facts of life – such as ongoing extreme weather events globally and a megaship blocking the Suez Canal for weeks, to name just two. And the impacts created a snowball effect on other industries:

Turning the Corner on Digital Transformation with GBS

Posted: 08/18/2021 - 00:00
Turning the Corner on Digital Transformation with GBS

The COVID-19 pandemic made an already challenging marketplace even more complicated, forcing businesses to seek out value in every corner of their operations—including in their extended networks. As a result, Global Business Service (GBS) organizations are increasingly investing in new capabilities, demonstrating to parent organizations their ability to improve business outcomes as a true strategic partner.

Surprise, Surprise: Procurement Has Yet to Solve Its Data Challenges

Posted: 03/26/2021 - 09:00
Procurement Has Yet to Solve Its Data Challenges

LogicSource and Sourcing Industry Group recently conducted a joint procurement technology survey. The results revealed some consistent, yet alarming, trends in procurement spend analytics. In short, responses made it apparent that procurement organizations at-large have yet to solve their spend data quality challenges.

Three key findings from the survey indicate the market’s need for more expertise and ongoing data services as it relates to procurement spend analytics:

Practical Lessons from the Frontlines of Automating Procurement

Posted: 03/23/2021 - 09:00
Practical Lessons from the Front-Line Automating Procurement

The stark reality is, many, if not most, businesses fall short when implementing automated processes within procurement. Company leaders driven to improve efficiency and flexibility often attempt to revolutionize their entire function at once, opting for the "done and dusted" approach; this is a flawed strategy.

The Top 10 Actions CPOs Must Take in 2021

Posted: 03/09/2021 - 19:15
The 10 most critical actions and accomplishments for chief procurement officers.

According to The Hackett Group’s 2021 Procurement Key Issues Study, the 2020 crisis continues to shape the 2021 procurement agenda. Unprecedented business disruption forced procurement organizations to refocus on supporting critical business operations and harnessing the value from supplier relationships, resulting in a pivot toward supply assurance and spend cost control.

In 2021, spend cost reduction remains the top priority for the procurement agenda and procurement must provide stability to the enterprise through spend cost control and supply assurance.

Is digital transformation procurement’s secret weapon to boosting business agility?

Posted: 02/23/2021 - 09:00
Digital transformation: the secret weapon to agility.

As I reflect on the turbulence from this infamous last year, a predictable pattern has emerged: organizations that were able to digitally transform their business prior to the pandemic were able to mitigate most of the risks the pandemic presented to business continuity. In obvious contrast, organizations that hadn’t been able to do so fell victim to those risk factors. As we saw with numerous industries, businesses unable to shift their focus quickly during lockdown or acute supply chain disruption, suffered great impact in the immediate term.

Are You Getting the Most Out of Your Nearshore Digital Transformation Partner?

Posted: 02/04/2021 - 04:06
Nearshore Digital Transformation

Given the supply chain disruption, business shut-downs and economic uncertainty caused by COVID-19, it’s never been clearer — doing business closer to your own shores is coming back into vogue.

With recent restrictions on H-1B workers and a tech talent shortage, selecting a nearshorer is fast becoming the first step on a company’s digital transformation journey.

Artificial Intelligence Brings Empathy and Linguistics to Customer Service

Posted: 01/04/2021 - 22:51
When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

Currently being tested by banks in the Middle East, this new AI can detect anger, frustration, and other human emotions both over the phone and online. Impressively, most customers can’t even detect that the voice on the other end of the line is not human.

Successful Digital Transformation Requires an Inspection of all Business Processes

Posted: 11/16/2020 - 23:30
Procurement organizations are uniquely positioned to drive their companies' innovation agenda because no other function can “serve as the window to the outside world.

At the time of writing this piece, I am just one of five million people emerging from the world’s longest coronavirus-related lockdown, in Melbourne, Australia. For nearly two months, I was only allowed to leave the house once a day for essential items and required to stay within three miles of my home. From takeaway meals to IT support, to doctor’s appointments, most of the goods and services I've needed have been ordered virtually. Since COVID-19 hit, I’m amazed at how quickly the world went virtual.

7 Things to Consider Before Hiring an Outsourcing Provider

Posted: 10/23/2020 - 01:10
Software development outsourcing is a smart choice for well-established organizations.

For various reasons, software development outsourcing is a smart choice for well-established organizations. It’s a proven option for businesses to achieve their digital transformation goals while minimizing risks and maintaining a cost-savings approach. Today, to outsource software requirements means helping the business gain greater economies of scale as well as focus on its core competencies without spending significant time and money.

There’s Plenty of Room at the Table for Nearshore and H-1B Visa Holders

Posted: 10/12/2020 - 09:45
Nearshoring, however, provides the innovation, skillset and diversity to keep tech innovation moving forward with or without visa restrictions.

In June 2020, in response to the coronavirus, President Trump signed an executive order to freeze access to new H-1B visas for professional and technology workers doing business in the U.S. This has a huge impact, considering in 2019 about 139,000 new H-1B petitions were approved, joining 250,00 which were extended.

Achieving Greater Supply Chain Transparency Through Digital Transformation

Posted: 10/11/2020 - 20:18
Digital manufacturing ecosystems (DMEs) are an effective alternative to building transparency from scratch.

Transparency is the lifeblood of modern business transactions. From real-time international wire transfers and electronic health records to tracking transportation or delivery options, digital transformation has revolutionized dozens of industries by unlocking greater visibility, speed, and efficiency.

For Procurement Leaders, True Business Transformation Starts At Home

Posted: 09/11/2020 - 05:26
To be effective, digital transformation must begin with open, honest, and scrupulous self-reflection of your digital readiness by running a maturity assessment of business processes.

Technology has advanced significantly since the days when procurement leaders were only managing RFIs and RFPs among their “little black book” of trusted suppliers. Today, big data and artificial intelligence now offer an expansive view of an entire supplier market and unprecedented access to vast wells of verified data. This advancement has opened the door to a new approach that can completely transform the strength of procurement decisions and enable procurement teams to impact a company’s bottom line in new and sometimes unexpected ways.

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