Global Business Services (GBS)

Turning the Corner on Digital Transformation with GBS

Posted: 08/18/2021 - 00:00
Author: Brad Podraza
Turning the Corner on Digital Transformation with GBS

The COVID-19 pandemic made an already challenging marketplace even more complicated, forcing businesses to seek out value in every corner of their operations—including in their extended networks. As a result, Global Business Service (GBS) organizations are increasingly investing in new capabilities, demonstrating to parent organizations their ability to improve business outcomes as a true strategic partner.

Managing Risks in a GBS Environment post-COVID-19

Posted: 05/21/2020 - 00:29
Author: Cindy Gallagher
GBS Environment post COVID-19

Risk optimization and mitigation are essential within any Global Business Services (GBS) environment to proactively protect the enterprise from potential threats and enable confident business decisions. COVID-19 has uncovered previously unknown vulnerabilities, which left business leaders and board members scrambling for solutions to plot a course to stabilization.

FSSC Expert Interviews eBook

Posted: 08/01/2018 - 00:00
Author: Stefanie Ullrich

In an interview with the Global process expert source-to-pay at Clariant SE and the Head of Global Shared Services Finance & Accounting Senior Vice President at Heraeus Holding GmbH, SSON collected some interesting insights about employees involved in change processes and the centralization of functions. Read all German language questions and answers here for free: http://bit.ly/SSOW-FSSC-Interviews

Why Process Management is Key to Innovation

Posted: 07/22/2017 - 04:22
Author: Richard Holmes

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance for mistakes, delays or poor service. In fact, Gartner rates customer experience at the top of CEOs’ priorities for 2017. It is the ability for organisations to respond and adapt quickly to both customer requests and changing market circumstances that can provide that key point of differentiation.

Walking in a webinar wonderland...

Posted: 08/19/2016 - 05:28
Author: Jamie Liddell

Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly flew by in a wonderful discussion of sourcing business models, GBS, challenges facing CPOs, “two-tier” procurement profession

Sunshine, happiness and webinars

Posted: 07/21/2016 - 09:55
Author: Jamie Liddell

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw the fifth episode of our webinar talkshow, and if my introduction might be considered just a fractionhyperbolic we were nevertheless treated to a feast of outsourcing opinion and insight, wit and wisdom – and a few chuckles – which made for a fantastic hour’s listening and, overall, a very worthy addition

Putting the "G" into "GBS"

Posted: 07/12/2016 - 03:33
Author: Jamie Liddell

At a recent breakfast roundtable I hosted, one of our guests was discussing the transformation her organisation is currently undergoing, moving a significant proportion of its recruitment function into a central office collocated with a number of other back-office activities.

“It’s a shared service,” she said, “and they’re calling it ‘Global Business Services’ – but we’re not really sure what that’s supposed to mean. We’re not recruiting globally.”

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