“RPA is more complex than you think”, as said by my wise colleague, David Brain. In fact, not only is the technology itself complex, but the successful deployment is also largely dependent upon extensive planning and collaboration among key stakeholders. That’s why it’s critical that champions and executives prepare the organization for RPA implementation as a first step in the process.
A common question when considering Robotic Process Automation (RPA) is what process would be the most optimal one to automate. When looking for a candidate process, you should be focused on a couple key requirements. First, you will want to identify a process that is rule-based, so it doesn't require any human judgment capabilities in its operation. If you have processes that have human-judgement elements, they may still be suitable for RPA but you'll need to hand out that portion of the work to be done by an individual and then pass back it back to the robot.
Customers embark on an RPA journey for a variety of reasons. For some it's about not being able to grow organically with the traditional models of adding new people into the mix. For others, it can be a desire to achieve greater cost certainty and overcome the challenges of moving work offshore and the uncertainty that it brings into today's political climate. Regardless of the reasons why companies embark on the journey, a common outcome is sought - a high-quality service with a reduced cost of operating.
Mark Pollack (MP): Jamie, tell our readers about yourself and your role within the organization.
Jamie Ogilvie-Smals (JOS): GEP is the largest provider of unified procurement solutions in the world, combining strategic consulting, managed procurement services and cloud-based procurement software. We have a rapidly-expanding, blue-chip client base of Fortune 500 and Global 2000 companies in Europe, Asia and the Americas.
Education is the great equalizer. Yet when it comes to capturing opportunities to learn, there is a significant divide between the “haves” and “have nots.” Technology is a powerful tool that can change this, and non-profit organizations across the country are beginning to leverage it to bridge the gap.
Fueling Innovation and Choice
Ever since humans began using robots to tackle tasks, there have been naysayers predicting everything from all human jobs being written off by 2020, to complete world domination by a race of self-aware machine overlords.
What has been the single most significant development to impact your profession or area of business during your career, and why?
To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one hundred years, and we will find just such a model for future outsourcing…the modern hospital.
Robotic Process Automation (RPA) is a critical component of developing a digital operations strategy that can yield impressive results. If you’re early in your discovery journey, you may be wondering what the term actually means. This article will help you understand RPA and the ways it can add value to your enterprise.
A Definition of RPA
Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How is the senior management of offshore headquartered service providers preparing for the future? While there are several versions of the predicted future, everyone agrees that this is a watershed moment in the evolution of the IT outsourcing and offshoring industry.