Technology

The joy of webinars

Posted: 09/22/2016 - 12:04

Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project - that brings the time-honoured talkshow model to the international sourcing, outsourcing and business transformation community.

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

Posted: 09/08/2016 - 01:27

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered - but took place under Chatham House Rules, meaning that the conversation did not take place "on the record".

It’s time to communicate the true meaning of ‘robotics’

Posted: 09/02/2016 - 19:55

When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with a built-in understanding of process best practice. However, despite this, perceptions often remain outdated.

oNexus Founder Interview: Tony Strong, Parseq

Posted: 08/31/2016 - 04:34

Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony - and now our paths have finally aligned.... Outsource caught up with him at last to hear his thoughts on his new role as CEO, the invaluable importance of organisational culture - and consolidation in the customer contact industry.

Go digital to build customer trust

Posted: 08/19/2016 - 20:11

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported series begun in 2012. It finds that the increasing use of technology is coinciding with improved relations between consumers and banks and insurance companies.

Device mesh, imagination and the law

Posted: 08/13/2016 - 00:13

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), which adapts based on data from another source. Unsurprisingly, Gartner identified that the number-one strategic technology trend for 2016 would be the so-called device mesh: the ever-expanding set of end points that people can use to find information and communicate online.

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