Many sourcing experts have been through a provider merger or acquisition in their time in the industry. The concern that it will disrupt existing services or alter the nature of the engagement can make M&A announcements a troubling read.
You have invested months of time – and many thousands of dollars – to reach this point in your outsourcing project. Your scope is defined and you have selected the best service provider in the business. The time has come to let the supplier’s experts loose in your business and watch the savings and efficiencies roll in.
Or so you thought.
Mark Pollack (MP): Jamie, tell our readers about yourself and your role within the organization.
Jamie Ogilvie-Smals (JOS): GEP is the largest provider of unified procurement solutions in the world, combining strategic consulting, managed procurement services and cloud-based procurement software. We have a rapidly-expanding, blue-chip client base of Fortune 500 and Global 2000 companies in Europe, Asia and the Americas.
What has been the single most significant development to impact your profession or area of business during your career, and why?
To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one hundred years, and we will find just such a model for future outsourcing…the modern hospital.
Innovation in most sectors has its roots in technology. What is curious though is that the outsourcing industry that plays such a big part in transforming other sectors has somehow ignored the need for innovating its own business models.
There is clear evidence of headwinds and industry players need to innovate to stay relevant and play their part in the IT supply chain of the future in a fast changing market place. And the time for them to do so is running out fast.
There are some notable trends that underline the need for change -
Professors Helena Haapio and Thomas D. Barton are on a mission to educate organizations on how to create “business friendly” contracts – without giving up safety or security.