Data Security

6 Cybersecurity Tips for International Business Travelers

Posted: 09/20/2021 - 09:00
Author: Ray Qin
6 Cybersecurity Tips for International Business Travelers

Without a doubt, international business travelers face a high risk of cybersecurity breaches. If you travel for work, you’ll likely have to do business on more than one device, including laptops and smartphones. If your trip is for pleasure, you might use a phone or tablet to share special moments and keep in touch with folks back home. The information on your computer or mobile device is sensitive, and you don't want it to fall into the hands of the wrong person.

The Dangers of Dirty Data and How to Ensure Your Data Has Its COAT on

Posted: 10/23/2020 - 02:11
Author: Susan Walsh
Data accuracy is an investment, not a cost.

We all think we know what dirty data is, but it can mean very different things to different people. At it’s most basic level, dirty data is anything that’s incorrect.

Within procurement, it could be misspelt vendors, incorrect invoice descriptions, missing product codes, a lack of standard units of measure (e.g., ltr, l, litres), currency issues, duplicate invoices or incorrect/partially classified data.

7 Things to Consider Before Hiring an Outsourcing Provider

Posted: 10/23/2020 - 01:10
Author: Bentley Raynot
Software development outsourcing is a smart choice for well-established organizations.

For various reasons, software development outsourcing is a smart choice for well-established organizations. It’s a proven option for businesses to achieve their digital transformation goals while minimizing risks and maintaining a cost-savings approach. Today, to outsource software requirements means helping the business gain greater economies of scale as well as focus on its core competencies without spending significant time and money.

What Is ISO 27001? Everything You Need to Know

Posted: 09/25/2020 - 20:52
Author: Jordan MacAvoy
The ISO 27001 standard is meant to prevent cyber threats from becoming security incidents.

Data security is a significant issue of concern for both small and large organizations. As an organization holds onto data collected from customers and vendors, it should be wary of the threat posed by cybercriminals. There are several standards that you should comply with when it comes to information security. ISO 27001 is one such standard.

Don’t Leave Your Data Out in the Cold - It Needs a COAT

Posted: 08/12/2020 - 00:52
Author: Susan Walsh
Ensure your data is consistent, organized, accurate and trustworthy to get the most out of it.

 

Data services are just like coats - not all are created equal. There's a varying range of price, quality and reliability. And, if your data doesn’t have a good coat, there could be a range of bad or costly decisions made. These decisions could affect the business performance, financial situation, risk jobs, or even the fate of the company. 

Understanding the Data Security, Compliance and Customer Experience Trends Shaping Your Business in 2020

Posted: 03/02/2020 - 05:45
Author: Gary E. Barnett
Understanding the Data Security, Compliance and Customer Experience Trends Shaping Your Business in 2020

As businesses across all industries undergo digital transformation and adopt new, omnichannel strategies for engaging with customers, the enterprise contact center of today is continuously evolving and looks dramatically different than in the past.

How to Increase Sales and Loyalty with Omnichannel Payments

Posted: 08/24/2019 - 02:42
Author: Gary E. Barnett
Once upon a time, call centers only needed to support one channel: the telephone. Fast forward to today and customers have many more channels to engage with an organization, from phone to email, websites, web chat, social media platforms, SMS and more. Call centers and customer service representatives (CSRs) within an organization are often expected to support all these engagement channels, and consumers expect a seamless customer experience no matter which they use.  

Brexit, Your Business and Data: Personal Data Transfers

Posted: 11/08/2018 - 02:21
Author: Anita Sivapalan
With B-Day (Brexit) looming closer, the government has released a series of guidance notes intended to help prepare the public for a “no-deal” situation. Although last month's notice in relation to data protection is comforting in some respects, it also raises further issues, namely: 
 

How Security in the Cloud Differs from the Traditional Enterprise - and What This Means for IT Multi-Sourcing

Posted: 11/06/2018 - 05:45
Author: Brandon Curry
Cloud computing has impacted IT in many ways, including (not the least of which) security. One decade ago, in a less “cloudy” world, an enterprise would either manage IT itself or delegate much of it to a large consulting or IT services firm. Either way, one or two persons (the CIO and/or outsourcing firm’s lead) would take charge of security, which typically involved setting up barriers to internal resources.  
 

What your suppliers aren’t telling you (and why you should worry)

Posted: 02/28/2017 - 07:20
Author: Leo Navarro

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases. According to a study by the independent Ponemon Institute, 73 per cent of suppliers that experience a data breach don’t notify other vendors in the supply chain, while more than a third (37 per cent) of suppliers don’t notify their customers.

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