Legal Process
Academic and author Gillian K. Hadfield is a pioneer in pushing the current legal system into the 21st century. Hadfield is a Faculty Affiliate at the Vector Institute for Artificial...
While walking outside on my way to an early meeting, between sips of coffee I was jarred awake by a passing car with the music of Van Halen blaring through the speakers. As a fan of “early...
Contact centers today face a variety of challenges – from keeping customers happy to the pressures of meeting key performance indicators (KPIs) to staffing issues...
As Benjamin Franklin once eloquently put it: “By failing to prepare, you are preparing to fail.” These wise words are applicable to many facets of life, including...
A few years ago, companies used purpose to differentiate. It was an edge over their competition, something that was applauded by consumers. Today, it’s the expectation. Businesses want to not...
