Todd Seiple is a Global ITO Solution Delivery Leader at Claro Enterprise Solutions. He has 20 years of leadership experience in end-user computing with multiple organizations within the Gartner Magic Quadrant for Workplace Services. His areas of expertise include service delivery, solution consulting and design, transition and customer success. His responsibilities include managing teams of solution leaders in creating and presenting strategic solutions for multi-service opportunities, as well as developing financial models of proposed solutions. He also leads the due diligence process for solution development, develops and negotiates Statements of Work, identifies service and financial risks and develops risk mitigation plans.
From this author
When the COVID-19 global pandemic struck, businesses faced the task of rapidly shifting office-based employees to remote environments. Today, the primary focus is on managing these makeshift workplace models more efficiently. In the process, long-term initiatives are now on the back burner.
Indeed, tactical initiatives aimed at enhancing existing operations remain a top priority. That said, savvy leaders are looking ahead and defining key elements of a sourcing...