Machine Learning 101 – How Machine Learning is Impacting Businesses
Artificial intelligence (AI) and Robotic Process Automation (RPA) are popular buzzwords today, yet the practical applications for and approaches to...
Adam Cummins
Adam Cummins is a director at Pace Harmon, an optimisation and outsourcing advisory services firm providing guidance on complex transactions, process and operational optimisation, and provider governance.
From This Author
Walk a mile in your BPO provider’s shoes
Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from...
What makes strategic sourcing strategic?
As enterprises make significant investments in their sourcing and procurement function, they rightfully expect a solid return on that investment....