How to be a butterfly, not a caterpillar: thoughts on service management metamorphosis
"When she transformed into a butterfly, the caterpillars spoke not of her beauty, but of her weirdness. They wanted her to change back into what she...
Andrea Kis is a Senior Consultant with ISG and is a recognised industry expert in service integration and management (SIAM) field. She has an extensive practical background and passion for SIAM and BRM (Business Relationship Management) with 13 years of experience in various service management roles. Andrea’s focus lies in understanding business and customer requirements and demand, with strong focus on impact assessment in the context of IT service management. In her work she puts strong focus on walking in her customer’s shoes, the importance of communication and relationship building.