Andrea Kis
Andrea Kis is a Senior Consultant with ISG and is a recognised industry expert in service integration and management (SIAM) field. She has an extensive practical background and passion for SIAM and BRM (Business Relationship Management) with 13 years of experience in various service management roles. Andrea’s focus lies in understanding business and customer requirements and demand, with strong focus on impact assessment in the context of IT service management. In her work she puts strong focus on walking in her customer’s shoes, the importance of communication and relationship building.
From this author
"When she transformed into a butterfly, the caterpillars spoke not of her beauty, but of her weirdness. They wanted her to change back into what she always had been. But she had wings.” - Dean Jackson
I recently came across this quote which provides an interesting analogy for my own field of service management. It combines an unfettered desire to change with the courage to see it through and hints at the rich rewards in store for those...