Leveraging Workforce Management Technology for Better BPO Outcomes
BPO contact centers need to evolve to manage consumer interactions on digital channels says Barry Cooper, President at NICE Workforce &...
Barry Cooper
Barry Cooper brings more than 25 years of experience across enterprise software, management consulting and customer-facing service functions to his current role as president of NICE’s workforce and customer experience division. He’s passionate about helping enterprise organizations drive relentless innovation and quality as they move to the cloud and improve the customer experience. Learn more about NICE Workforce Management solutions
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