Right place, right time: the growth of the cloud contact centre market
Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond...
Keiron Dalton
Keiron Dalton is Senior Director of Customer Strategy and Innovation for Aspect Software. Keiron comes from a background in software engineering, having spent over 17 years in the IT industry, with roles ranging from technical engineer through to product management. Keiron has a keen interest and expert knowledge in innovation and thought leadership within IT, and has specialist experience in product management, product marketing, hardware/software support, project management, software testing, network, and purchasing.
From This Author
The DIY desire: addressing customer self-service
Sparked by the internet and accelerated by the spread of smart devices, consumers are more and more motivated to gather information online...