A couple of years back, I approached a number of legal process outsourcing (LPO) firms - all of the largest and most reputable American and British ones. Many replied; only one expressed interest and took it further. I made a proposal to establish a centre in Beirut, Lebanon, and was hoping it would go further - but it didn’t.
But what if it had? What would have happened?
I had the idea that India was the leader in this area, with highly skilled, cost effective, educated and English-speaking labour. I listened to the explanations of visitors and understood better why it made sense to go to India. But I realised as well that this does not exclude coming to Lebanon, and that all the requirements are satisfied there.
To make the case, I will list those requirements, considering they apply to LPO and to BPO more broadly.
Premises and Communications Facilities
In Lebanon, in the capital Beirut or in suburban areas, premises are easy to find; they’re not expensive to buy or to rent; and they’re easily reachable.
Office Technology and Automation
Business process outsourcing firms usually require certain standards of technology and automation to enable them to conduct business well. One of the most important of these is security: firms require optimal security of the documentation and confidentiality of data. On such matters, the Lebanese market and engineers are at the cutting edge.
Most of the educated Lebanese population is trilingual: Arabic is the mother tongue, French and English are second languages.
Lebanon benefits from a good reputation in education. It is rich with prominent business and law schools that are accredited and recognised by top international schools. A number of students graduating from Lebanese schools go on to pursue their Masters in western universities such as Harvard, INSEAD, Georgetown, UPenn, UCLA, Oxford, Cambridge, Queen Mary, King’s College, Paris I, Paris II, HEC, ESSEC, IE, LBS, LSE and many others.
The top Lebanese universities are already, in the case of business, accredited by AACSB, AMBA, or a reputable western board, and in the case of law, in collaboration with European law schools. Consequently, many of the diplomas issued are double diplomas.
English Language Requirements
Considering English is the business language, at least in a major part of the world, most business schools already deliver in English, and consequently, acceptance to their programs requires language proficiency.
As for law, most schools in Lebanon used to deliver their programs in French and Arabic. With the spread of English in international business, contracts, standards, corporate relations, etc., universities in Lebanon started to introduce English in their curricula, from courses in English legal methods, through introductions to common law, to other key topics and English language courses.
Money is the criterion that either makes or breaks the proposition. The BPO industry developed worldwide as a solution to rising costs: in the case of business, it is the cost of support and/or operations, and in the case of law it is the cost of advisory services.
Back to my story: I had made a proposal supported by real figures showcasing a simulation on cost (investment) and a projected cash flow. It covered criteria such as the number of employees; performance by hours per month and per year; the charging rate per hour; gross earnings; overheads; and others. I had reached the conclusion that outsourcing to Lebanon is viable and profitable and is more cost-effective than outsourcing to India.
In Lebanon, setting up companies is fast and inexpensive. Some forms of companies may cost you less than $1500 in once-in-a-lifetime setup fees and other acceptable retainer fees for professional advisors.
In this area, for western markets, Lebanon definitely beats outsourcing to the East!
Considering all of the above, it is plausible to encourage investors to uncover the potential of outsourcing to Lebanon.
I hope it goes further.