The world is growing increasingly complex. As such, agile capabilities and the ability to quickly adapt to changes in global environments are becoming more and more important. Events like the rise of extremist terror organisations and the dissemination of technology across the world have significantly changed the way in which enterprises interact. Businesses are quickly waking up to the rising demands placed upon them by this new international marketplace. However, too often changes caused by worldwide events catch organisations off guard.
Open data – that is, publically available data that is free for all to use – is set to have a monumental impact on societies in the next five years. Whether it’s information regarding public transport, city policy or city infrastructures, open data enables public sector bodies, businesses and citizens to make more informed decisions about the things that really matter in their society.
I remember attending the first technology business management (TBM) conference in 2012. Back then, the concept of this new data-driven framework, which would help measure and manage IT budgets, consumption and value, was new and exciting. Speakers and delegates talked at length about how TBM would respond to the need for financial transparency, deliver data that could drive decision-making at the highest levels, and unpack the consequences of decisions made in the past.
Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their clients. This was seen as an internal lever to make customer contracts more profitable in a multi-year deal as services were first stabilised in a high-cost onshore delivery location before being shipped to an offshore location.
For years, the outsourcing world has been buzzing about reshoring (or "backshoring"), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, and favourable taxes made offshore manufacturing very attractive. But in recent years property values rose, staff turnover increased, and wages just keep heading up. Despite weakening economics, offshore still made sense. Until today!
Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this article, you will learn why many companies have ditched outsourcing for nearshoring.
From deep roots to modern outsourcing
I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in South Africa by riding the wave of business process outsourcing (BPO).
We caught up with Ed earlier this month at the SIG Global Summit in Carlsbad, California (where he also participated in our most recent Outsource Talks webinar: see below for more) to get his take on current trends in the space, his critical input into SIG's Executive Immersion Program (EIP), and the evolution of the role of the lawyer in sourcing and outsourcing - and much, much more...
We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and as-a-service sourcing contributing equally to the gains - both up 10% year-on-year. In addition to the increase in value, the volume of activity went up. The 494 contracts awarded in the year to date represent a 13% uplift – a record high in the region.
The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that was once the preserve of science fiction is now becoming a daily reality. The future is here, ahead of time.