Europe/Middle East/Africa

Is the Philippines' political unrest an opportunity for other BPO markets?

Posted: 11/01/2016 - 00:34

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in South Africa by riding the wave of business process outsourcing (BPO).

Surviving Brexit, the staff augmentation way

Posted: 10/11/2016 - 03:03

Experts agree it’s too soon to say what the mid-term effects of Brexit are going to be on the UK and European economy. Despite early signs of business and consumer confidence shrugging off doubts, we can surely all agree that we’re about to go into a period of major, structural change for the UK and the rest of Europe - which suggests the best response strategy business leaders can have is maximum flexibility.

Brexit migration controls will lead to more offshoring

Posted: 10/02/2016 - 04:44

One of the key arguments that really defined the Brexit referendum in the UK was migration. British voters supported an exit from the European Union largely because they wanted more control over their borders. Those arguing for Brexit say that they are not trying to end migration entirely, just they want to ensure that the people who enter the UK have the right skills. Nobody should be able to enter just because they were also born in Europe.

The General Data Protection Regulation: Key implications for UK outsourcing

Posted: 09/13/2016 - 00:37

From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures in order to comply.

Device mesh, imagination and the law

Posted: 08/13/2016 - 00:13

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), which adapts based on data from another source. Unsurprisingly, Gartner identified that the number-one strategic technology trend for 2016 would be the so-called device mesh: the ever-expanding set of end points that people can use to find information and communicate online.

What Brexit might mean for the UK’s relationship with Poland – and its effect on outsourcing

Posted: 08/10/2016 - 02:50

With the United Kingdom set to leave the European Union, the impact on the Polish outsourcing market looks likely to be both positive and negative. The full extent on outsourcing is yet to be determined, but some predictions can be made based on various scenarios.

If Polish talent leaves the UK

Building a BRIDGE to better insight into non-profits

Posted: 07/20/2016 - 20:01

Though millions of non-profit entities exist worldwide, their activity, social impact, financial performance and effectiveness remain relatively mysterious, at least in aggregate. In order to increase their transparency, four leading non-profit organisations partnered with my company, a Polish software development firm, to build a platform that would uniquely identify social sector entities around the globe – a vital first step towards understanding the bigger picture.

Identity, Transparency and Data

Putting the "G" into "GBS"

Posted: 07/12/2016 - 03:33

At a recent breakfast roundtable I hosted, one of our guests was discussing the transformation her organisation is currently undergoing, moving a significant proportion of its recruitment function into a central office collocated with a number of other back-office activities.

“It’s a shared service,” she said, “and they’re calling it ‘Global Business Services’ – but we’re not really sure what that’s supposed to mean. We’re not recruiting globally.”

The Legal View: Brexit (Part 1)

Posted: 07/05/2016 - 21:18

Nearly two weeks after the UK’s vote to leave the European Union (the ‘Brexit’), very little has become clear in terms of what this means for the country and the EU itself – and the sourcing and outsourcing space in the region - and even how and when the exit process will take place. Obviously, such a momentous transition should not be rushed through over-hastily; however, uncertainty can have a paralysing economic and commercial impact and pressure is already mounting on the British government to begin the formal exit process.

Brexit: the bulldog's lonely bark

Posted: 06/25/2016 - 05:59

Like a huge minority of Britons I woke this morning deeply saddened by the news I had been dreading ever since the referendum on leaving the EU was announced: our four-decade-long participation in one of the most remarkable – and, perhaps, noble – political ventures in history will soon be coming to an end.

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