Global

Four Common (But Often Overlooked) Outsourcing Costs

Posted: 01/24/2019 - 03:42
As the labor market continues to tighten, employers are challenged with finding resources for special projects and ongoing operations. As a result, many organizations turn to outsourcing to augment their staff, engage specialists or to completely offload non-core capabilities. While there is tremendous benefit to strategic outsourcing, organizations should be aware that there are often overlooked – or soft – costs behind those benefits.

Women in Global Sourcing: Canda S. Rozier

Posted: 01/17/2019 - 00:55
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
My early career was in application/systems development (aka “programming”), but the company quickly learned that I not only was technical, but could also give presentations and was comfortable in customer-facing situations. I moved into pre-sales support and then into a role as a product manager, where one of my responsibilities was negotiating contracts with application partners.   
 

How BPO Providers Can Reinvent Themselves in 2019

Posted: 01/15/2019 - 03:52
Not so long ago, Blockbuster (remember them?) and Netflix ran a similar service. In fact, at the turn of the millennium, Blockbuster had the opportunity to purchase Netflix for a lowly $50 million. Blockbuster turned it down in what must rank alongside the country and western community’s response to rock and roll as a passing fad for “most short-sighted decisions of all time.”  Today, Netflix has more than 100 million subscribers worldwide and a revenue of $11.69 billion. Blockbuster, on the other hand, filed for bankruptcy in 2010. 
 

Women in Global Sourcing: Linda Tuck Chapman

Posted: 01/10/2019 - 06:32
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
I’ve been very fortunate to have a truly satisfying and rewarding career. My work is intellectually stimulating, relies on a broad range of expertise, experience, and skills, and signed me up for lifelong learning. When I found this profession, I found my passion …. and never looked back.  
 

Savings rationalization: What would you sacrifice to maximize savings?

Posted: 01/03/2019 - 02:14
As we move through the holiday season, competition of all sorts is becoming prevalent. Big department stores and smaller retail chains all have their special deals in place and offer a variety of products and solutions to meet spikes in customer demand while racking in the big dollars. They promote discounts and incentives on brand-name products while other shops offer a more generic version of the same items at less than half the price. Consumers are left with a big decision.

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