In a recent interview for a technical blog, I mentioned that I heard keynote speaker former U.S. Attorney General John Ashcroft (at the 2016 Securities Industry and Financial Markets Association’s (SIFMA) Internal Auditors Society conference) reference that organizations should prepare to adopt what he called “anticipatory compliance.” This concept involves outsourcers being able to demonstrate that they are actively anticipating, studying and acting on perceived threats (cyber and otherwise) both internally and with their outsourced business partners.
The last few years have triggered dramatic changes in the way IT outsourcing arrangements have been made by enterprises. As expected, some of the changes are taking time before they become center stage. In addition, some of the triggers did not live past their hype and fizzled out before they could deliver the promised value sought by enterprises.
Throughout the course of my career, I’ve had the pleasure of working through more than one organizational downturn – whether due to the economy or the company’s financial status. In times like this, the organization turns to supply chain to lead and impact the bottom line.
Since the financial crisis of 2008, the financial services industry has been inundated with new rules and regulations that have consumed resources and increased spend on compliance. All of this is occurring at a time when the industry has also been under increasing competition from financial technology (fintech) firms. Whilst the fintech industry is booming by providing new innovative products at a rapid pace, traditional incumbents have appeared less agile at adopting these.
Members of RMA’s Third-Party Risk Management Round Table are experienced leader-practitioners, individually and collectively creating emerging best practices in third-party risk management. As the round table’s facilitator, subject matter expert, and member of the Steering Committee, it’s exciting and rewarding for me to be integral to this evolution.
For healthcare providers operating in an increasingly competitive and demanding environment, leveraging technology to analyze data and gain contextualized insight represents the key to success, if not survival. To deliver services effectively, providers must have real-time access to detailed information at the point of care. An emergency room physician treating a stroke victim, for example, needs instant access to lab results and the patient’s health history to deliver the best treatment.
You have invested months of time – and many thousands of dollars – to reach this point in your outsourcing project. Your scope is defined and you have selected the best service provider in the business. The time has come to let the supplier’s experts loose in your business and watch the savings and efficiencies roll in.
Or so you thought.
Outsourcing or nearshoring IT experts can be commonplace for some companies. These companies will likely understand both the business and technical benefits that outsourcing teams can bring to a project or organisation. As more businesses become driven by technology, demand for skilled IT workers will continue to grow in 2018, driving more companies to turn to outsourcing IT roles.
Mary Lacity’s and Leslie Willcocks’ joint research in progressive outsourcing approaches has helped companies navigating modern outsourcing for over two decades.