We have entered an age in which technology is leveraged to achieve almost anything. What was once fanciful is now being implemented and disrupting how we pay for products, heat our homes and shop for groceries.
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.
A business “consumes” IT through the applications it uses and insights derived from the data processed by those applications. IT essentially strives to provide a stronger decision support system to help the company make the right decisions at the right time to make more profits. Simple...yes?
Dawn Tiura: Folks, I'd like to introduce to one of our team finalists, and this is in the digitization finalists IQ project, and I'm going to be speaking today to Gavin Hough with IBM and this is called pricing IQ. Can you tell us a little bit about the project Gavin?
Dawn Tiura: Well folks I'm excited to introduce you to the next team and that's GEP Procurement Transfer Nation with a CPG client. They are an outsourcing finalist in the Future of Sourcing Awards and I'm real excited to welcome you guys to the podcast.
Rafiq Merchant: Thank you so much. Thank you so much for having us.
The concept of “digital transformation” can be intimidating. It implies dramatic change (which is always scary), as well as a high degree of complexity (suggesting that you really need to know what you’re doing).
I don’t gamble very often. When I do, I tend to lose. These two facts established, you can probably guess that I spend very little time in casinos. When I do venture into one, however, I’m there for hours. Why, you ask? We’ve already recognized that card games are no friend of mine. No, I tend to linger because of how casino floor plans are designed. Casinos are built to keep people in, entertained and gambling – this comes as a surprise to no one.
Successful IT managed services (ITMS) transitions require an equal amount of due diligence and effort from the enterprise as well as the new service provider. Most of today’s market leading service providers bring tools, templates and processes that are very similar on paper and are table stakes for competing in the industry.