Global

How to Successfully Mine Remote Contact Center Talent

Posted: 11/20/2020 - 00:52
Recruiting and hiring remote staff is only the first step.

When change is difficult it sometimes takes a little nudge to move in the right direction. Like many business environments, the contact center industry wasn’t nudged this year—it was pushed.

With most call center providers still cemented in the brick-and-mortar model, the COVID-19 pandemic accelerated the need for transformation. This is due to the restriction of operations at these businesses as well as employees’ hesitations to work on busy call center floors.

Successful Digital Transformation Requires an Inspection of all Business Processes

Posted: 11/16/2020 - 23:30
Procurement organizations are uniquely positioned to drive their companies' innovation agenda because no other function can “serve as the window to the outside world.

At the time of writing this piece, I am just one of five million people emerging from the world’s longest coronavirus-related lockdown, in Melbourne, Australia. For nearly two months, I was only allowed to leave the house once a day for essential items and required to stay within three miles of my home. From takeaway meals to IT support, to doctor’s appointments, most of the goods and services I've needed have been ordered virtually. Since COVID-19 hit, I’m amazed at how quickly the world went virtual.

Getting Back to Work: How Can UK Companies Best Reintegrate Staff?

Posted: 11/12/2020 - 05:34
Organizations that invest in their returning staff which will benefit from recultivating a happy and high-performing workplace.

Since COVID-19 first arrived in the UK, some 9.6 million workers have experienced the furlough scheme. Despite many continuing to work from home, plenty of organizations are now transitioning back to the workplace. Decision-makers must carefully consider how they can best support staff through this experience.

Meta-skills: What Are They and How Are They Relevant to the Procurement Function of the Future?

Posted: 11/02/2020 - 23:34
Meta-skills are crucial within procurement.

What Is a Meta-skill?

It’s long been acknowledged that both hard and soft skills are needed in most jobs. They are no less crucial within procurement.

While hard skills include the teachable, quantifiable abilities you need to do the job and will be reflected in your qualifications, soft skills are, of course, slightly more difficult to measure. These can include teamwork, communication, conflict resolution and problem-solving abilities.

WFA Research Benchmarks the State of Marketing Procurement

Posted: 10/27/2020 - 05:13
Eighty-five percent of respondents agreed marketing procurement drives improvements, and 76% agreed it provides demonstrated value.

This summer, the World Federation of Advertisers published an illuminating report about the current state of marketing procurement and how the function needs to evolve to realize its full potential. The report is part of an ongoing initiative led by the WFA Global Sourcing Board. The initiative, Project Spring, is “designed to transform the value proposition of marketing procurement.”

How Outsourcing Cuts Costs for Your Business

Posted: 10/26/2020 - 22:58
Outsourcing provides businesses with easy access to a skilled and low-cost pool of talent.

Outsourcing provides businesses with easy access to a skilled and low-cost pool of talent. Rather than spend time and money to hire or train full-time employees, many companies hire an outsourced team.

Outsourcing your business processes helps to increase productivity and efficiency while freeing up employees for more meaningful work. From payroll to customer service to advertising, outsourcing is a flexible way to bolster your capacity without increasing costs or headaches.

The Dangers of Dirty Data and How to Ensure Your Data Has Its COAT on

Posted: 10/23/2020 - 02:11
Data accuracy is an investment, not a cost.

We all think we know what dirty data is, but it can mean very different things to different people. At it’s most basic level, dirty data is anything that’s incorrect.

Within procurement, it could be misspelt vendors, incorrect invoice descriptions, missing product codes, a lack of standard units of measure (e.g., ltr, l, litres), currency issues, duplicate invoices or incorrect/partially classified data.

7 Things to Consider Before Hiring an Outsourcing Provider

Posted: 10/23/2020 - 01:10
Software development outsourcing is a smart choice for well-established organizations.

For various reasons, software development outsourcing is a smart choice for well-established organizations. It’s a proven option for businesses to achieve their digital transformation goals while minimizing risks and maintaining a cost-savings approach. Today, to outsource software requirements means helping the business gain greater economies of scale as well as focus on its core competencies without spending significant time and money.

Seven Steps to Progressing Artificial Intelligence

Posted: 10/12/2020 - 23:02
With the explosive data growth today, increased computer processing power, and strengthened AI technology foundations, the time is now to make AI a competitive advantage for any organization.

Artificial Intelligence and the Pandemic

Artificial Intelligence (AI) defines the 21st century, impacting and driving transformation across every business and industry. With the new norms thrust upon us due to the pandemic, businesses and industries have had to find ways to transform overnight. Previously, it may have taken several years for an organization to make an incremental change or improvement.

There’s Plenty of Room at the Table for Nearshore and H-1B Visa Holders

Posted: 10/12/2020 - 09:45
Nearshoring, however, provides the innovation, skillset and diversity to keep tech innovation moving forward with or without visa restrictions.

In June 2020, in response to the coronavirus, President Trump signed an executive order to freeze access to new H-1B visas for professional and technology workers doing business in the U.S. This has a huge impact, considering in 2019 about 139,000 new H-1B petitions were approved, joining 250,00 which were extended.

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