Global

TOP TEN: (Even More) Outsourcing Insults

Posted: 03/01/2016 - 21:35

A couple of years ago, as part of our ongoing Top Ten series we published a collection of some of the finest, most cutting terms of abuse ever heard in a professional environment (soon to be followed by a second): along with transforming the global business landscape, members of the outsourcing community certainly appear to possess world-class talents in the fields of invective, calumny and scorn…

Beyond the traditional ZOPA: how to create value in complex deals

Posted: 02/26/2016 - 06:37

You’ve all been told that to create value in your negotiations and get the “best” deal for your organization you need to expand the pie, not just haggle over the limited and fixed number of pie pieces. But no one has really demonstrated pie expansion – value – for commercial contracts – until now.

Time to talk Talks

Posted: 02/25/2016 - 22:37

I always find it gratifying when a dormant project is resurrected: it means that effort already exerted (perhaps a while beforehand) has not after all been wasted, and that what seemed a good idea at the time continues to seem so some time down the line. With this in mind, I’m delighted to announce the (re)launch of our Outsource Talks webinar series, our attempt to bring the “chat show” format to the outsourcing space.

The Delivery Engine: rediscovering lost lessons on corporate governance

Posted: 02/19/2016 - 20:59

Over the past 40 years something extraordinary has been happening in organisations. The staff and management who populate them have been getting progressively smarter, at least when measured by their education, ongoing training and number of books read. Paradoxically, the organisations themselves seemed to have become dumber.

In-house or outsourced transformation: which is best?

Posted: 02/19/2016 - 20:48

In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a robotic process automation (RPA) regime in our accounting operation or should we get a business process outsourcing (BPO) provider to run our accounting for us, which would include the deployment of its RPA regime?”

“Making it formal”: how structured development plans drive technology transformation

Posted: 02/17/2016 - 21:23

Recent research by the UK’s Tech Partnership into the views and opinions of 1,600 employers across the UK concluded that economic growth is being put at risk due to skills gaps in the tech workforce. Employers reported significant problems in recruitment, with 42% of those recruiting tech specialists saying that they were constrained by ‘hard to fill’ vacancies.

Building service capability

Posted: 02/17/2016 - 03:40

The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being established by leading service providers and customers? How do you assess the difference between hype and substance?

Inhuman scale: Big Data, the Internet of Things and the AI revolution

Posted: 02/10/2016 - 23:53

Of all the jargon and buzzwords beloved of IT professionals – “the cloud”, “SaaS”, “web 2.0” and an infinity of others – “Big Data” is the most alluringly easy to misunderstand. Whilst big data systems do entail a large volume of data, the real benefits come from the speed (or ‘velocity’) of accumulation, and the array of different types of data (or ‘variety’) that are collected and analysed.

Saving money through outsourcing HR and payroll

Posted: 02/10/2016 - 10:03

HR is one of the most commonly outsourced functions, as it involves both complex and time-consuming tasks. Outsourcing HR services can have a positive impact on an organisation, effectively saving money whilst simultaneously increasing the quality and efficiency of the company’s HR and payroll. Outsourcing results in more final output but requires lower input costs than in-house HR.

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