Global

A MSP Service Delivery Model Based on Design Thinking

Posted: 05/02/2019 - 23:52
A traditional managed service provider (MSP) solution’s plan begins with analyzing the prevailing business constraints in a talent supply chain and then addresses the standard set of program issues using a well-worn solutions playbook. However, this leads to a tactical “one shoe fits all” approach to service delivery, generally resulting in only marginal improvements in a client’s contingent workforce program and is usually limited to operational (i.e., tactical) program features. 
 

Get “360” Feedback from Key Suppliers, Partners and Customers to Up-Level and De-Risk Your Relationships

Posted: 04/30/2019 - 00:45

As a business leader you get 360s, so why doesn’t the business you lead?

Individually, you benefit from 360s exposing blind spots and unintended consequences of your “default” way-of-being. Your company has blind spots and default ways-of-being, too…and they undermine the success of critical relationships with outsourcing providers, product and channel partners, and anchor customers – the vital “360” space around your company. 

BPOs Can Make Robots Even Smarter with Content IQ Skills

Posted: 04/29/2019 - 02:07
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business. 
 

Employee Immobility: Getting Talent to Move in a Tightening Market

Posted: 04/24/2019 - 06:50

Today’s labor market is tight. At the start of 2019, the U.S. economy had seen the longest run of job growth since 1969 and the current unemployment rate is still holding steady at about four percent. Year-over-year wage growth is also the strongest it’s been in a decade. The robust economy has shaped an ideal market for employees, where the demand to fill open positions is outpacing the supply of talent. You’d think employees would look at this as an opportunity to shop their talent to the highest bidder, right? But are workers actually looking to move on?

Why Standard Contract Terms Can be Bad for You

Posted: 04/18/2019 - 01:58

If your company is like most, it promotes “boilerplate” contracts or at a minimum, pushes for standardized terms, such as the contract length, warranties, a 30-day termination of convenience clause or 90-day payment terms. While this may make your lawyer and CFO happy, Russell Korobkin suggests that using standard contract clauses is a bad idea. 

Women in Global Sourcing: Sarah Scudder

Posted: 04/16/2019 - 21:20
Tell us about your career path. How did you get into this field? Was it purposeful or by accident?
 
I was involved in several organizations in college. My sorority put on an annual fundraising event that I chaired. I hired a local company to source and produce all the print, promotional items and apparel. They offered me a job. They wanted to infuse the company with younger people and setup an internship program. 
 

The Value of Women and Diversity in Global Procurement

Posted: 04/12/2019 - 01:10
If there’s a part of any company that ought to understand the value – the business value – of diversity, it’s procurement. Buyers have to build relationships with a cast of characters, both suppliers and internal clients, who have very different objectives, vision, culture and modes of communication. And that cast seems to get bigger and more diverse all the time. It’s more than any one person, or any one kind of person, can handle.
 

The Introduction of Social Media Recruiting

Posted: 04/06/2019 - 09:03
When social media came onto the scene, it was like manna from heaven for recruiters because it elevated the networking environment.  We could “friend” prospective candidates and contact them directly. The recruitment process became faster, and it was much easier to get a more robust picture of a potential recruit.
 
But along with the benefits came the drawbacks. 
 

Women in Global Sourcing: Clare Horn

Posted: 03/29/2019 - 06:28
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
I have been part of the Virtual Operations team as Process Excellence Lead since 2016, prior to which my career had followed an admittedly unusual path from its beginnings in applied physics, via operational excellence consulting.    
 

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