It’s easy to hear a buzz word in the industry and make assumptions. However, what happens when those assumptions prove incorrect? And what happens when those assumptions are the bedrock under which a sourcing contract is being shaped, priced and a customer/service provider relationship is developed?
Much is being made about the need to attract and retain millennial talent in today’s economy. Companies that are focused on long-term sustainability are intently focused on those entering the workforce now, as they need to fill the void that will undoubtedly be left by the mass exodus that will take place in the coming years with the Baby Boomers retiring. But are companies becoming a little too obsessed with the Generation Y (millennial) workers and neglecting those who are set to lead their organizations in the nearer term?
Welcome to this new column. Every couple of months I’ll be getting on the proverbial soapbox and sharing my observations and opinions on all things ‘talent’ and how ‘work’ works. Please feel free to agree, disagree and add to the subjects via the comments sections below.
This month’s Academic of Outsourcing tribute goes to Douglass C. North for his work on “new institutional economics.” North – a professor, economist, philosopher and economic historian – was the co-recipient (with Robert Fogel) of the 1993 Nobel Prize in Economic Sciences “for having renewed research in economic history by applying economic theory and quantitative methods in order to explain economic and institutional change.”
In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Dan Khublall. Dan Khublall is a Senior Director – Global Head External Workforce Management Strategy and Program Director Management for Thomson Reuters. In this role, Dan directs the strategic procurement strategy for the non-employee workforce of Thomson Reuters.
In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Gregory Mark. Gregory Mark is the Chief Customer Officer at Zycus, a role that not many have heard of. On the podcast, he shares the reason his role was created and we take a journey to learn more about his unique career path and what keeps him motivated.
We’ve come a long way since the 1955 issue of Fortune which described the ‘successful American executive’ as someone who spent almost no time on politics, drank moderately, and only attended cultural events ‘because they must’. With a businessman in the White House and heads of Fortune 500 companies regularly appearing in the media as trendsetters, opinion formers and pundits, discretion is no longer the better part of valour.
When a business is choosing which company to outsource with, location can often be overlooked in favour of the most appropriate specialist for the project. However, location – and especially proximity - should be a critical part of the decision process. For example, if your company is based in Europe, it will be more difficult to outsource from a provider based in Asia, due to a mixture of time, travel, language, and perhaps cultural differences.
By now everyone knows about outsourcing, the big issue of the 20th century that revolutionized the 21st century. But outsourcing didn’t start in the 20th century. In the 18th and 19th century Europe developed Imperialism, setting up colonies around the world. These colonies provided the language skills and education systems that made offshoring possible.
Technology is meant to make our lives easier, and there are countless options in the world geared towards decreasing the time and effort spent on boring tasks. You might have heard about RPA recently and are wondering why you might want to implement RPA for your company. Even so, you might also be wondering what makes RPA a unique choice for companies looking for ways to increase their efficiency and decrease costs?