Global

The Value Of Unproductivity

Posted: 12/14/2017 - 06:07

In ‘The Fog’ ("Mad Men" Season 5, Episode 3), SCDP’s creative director, Don Draper, delivers a memorable line for today’s procurement managers and professionals. After being endlessly nagged over the waste of office supplies, alcohol and time by the company's CFO, Lane Price, Draper levels this profound declaration: 

"You came here because we do this better than you. And part of that is letting our creatives be unproductive until they are." 

Embarking on RPA? Educate First

Posted: 12/06/2017 - 09:00

“RPA is more complex than you think”, as said by my wise colleague, David Brain.  In fact, not only is the technology itself complex, but the successful deployment is also largely dependent upon extensive planning and collaboration among key stakeholders. That’s why it’s critical that champions and executives prepare the organization for RPA implementation as a first step in the process.  

The Best Processes for RPA

Posted: 12/02/2017 - 01:15

A common question when considering Robotic Process Automation (RPA) is what process would be the most optimal one to automate. When looking for a candidate process, you should be focused on a couple key requirements. First, you will want to identify a process that is rule-based, so it doesn't require any human judgment capabilities in its operation. If you have processes that have human-judgement elements, they may still be suitable for RPA but you'll need to hand out that portion of the work to be done by an individual and then pass back it back to the robot.

Considering Robotic Process Automation (RPA)

Posted: 12/02/2017 - 01:09

Customers embark on an RPA journey for a variety of reasons. For some it's about not being able to grow organically with the traditional models of adding new people into the mix. For others, it can be a desire to achieve greater cost certainty and overcome the challenges of moving work offshore and the uncertainty that it brings into today's political climate. Regardless of the reasons why companies embark on the journey, a common outcome is sought -  a high-quality service with a reduced cost of operating.  

Procurement with Purpose

Posted: 11/07/2017 - 03:15

Education is the great equalizer. Yet when it comes to capturing opportunities to learn, there is a significant divide between the “haves” and “have nots.”  Technology is a powerful tool that can change this, and non-profit organizations across the country are beginning to leverage it to bridge the gap.

 

Fueling Innovation and Choice

Avery W. Katz: Dealing with the Incomplete Contract

Posted: 11/04/2017 - 03:14

Avery W. Katz, professor of law at Columbia Law School, tackles the conundrum of “incomplete” contracts. The challenge? How organizations can fashion a contract that is both economically flexible enough for a business relationship to move forward efficiently and legally secure enough to satisfy the parties’ legal departments.

Intelligent Automation Inspires New Plans For Onshoring

Posted: 11/04/2017 - 03:01

Offshoring and outsourcing don’t exist in a vacuum. These are processes that take advantage of and are influenced by technology, politics and the larger economy. Look at the last big round of offshoring at the start of the century. It didn’t just “happen” without any reason. Very specific changes facilitated this age of outsourcing.

IT Sourcing Needs a Cybersecurity Mandate If They Don’t ‘WannaCry’

Posted: 08/12/2017 - 06:05

An evil cyber force reared its ugly head (yet again) to launch an unprecedented ransomware pandemic in mid-May 2017. The severity of the cyberattack – 10,000 organizations and 200,000 individuals were impacted in over 150 countries causing billions in financial losses – was a staggering demonstration of the under-preparedness shown by enterprise IT security teams to tackle issues related to cybersecurity.

Why Process Management is Key to Innovation

Posted: 07/22/2017 - 04:22

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance for mistakes, delays or poor service. In fact, Gartner rates customer experience at the top of CEOs’ priorities for 2017. It is the ability for organisations to respond and adapt quickly to both customer requests and changing market circumstances that can provide that key point of differentiation.

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