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Lose the Bucket and Turn on the Taps: The Rise of Translation as a Service

Posted: 11/15/2018 - 23:10

Author: Vasco Pedro

I like to think about translation like access to fresh water. Not so long ago — and still in many parts of the world — getting water was hard. You’d get up first thing in the morning, get a bucket, walk (sometimes for miles) and then come back and do it again.

But then it became easier thanks to technology.

Technology is Changing our Provider Relationships, Not Devaluing Them

Posted: 11/10/2018 - 05:23

Author: Megan Paul

We have entered an age in which technology is leveraged to achieve almost anything. What was once fanciful is now being implemented and disrupting how we pay for products, heat our homes and shop for groceries.

4 Reasons to Watch Jamaica and the Bahamas

Posted: 11/07/2018 - 05:34

Author: Yoni Epstein

When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.

Getting Ready for Cloud(s) on the Horizon

Posted: 11/03/2018 - 04:20

Author: Ashutosh Agarwal

A business “consumes” IT through the applications it uses and insights derived from the data processed by those applications. IT essentially strives to provide a stronger decision support system to help the company make the right decisions at the right time to make more profits. Simple...yes?

Digital workers: How will they affect the world of work?

Posted: 11/02/2018 - 02:55

Author: Bruce Morton

If you’re in the business of talent, there’s a pretty good chance that you’ve heard of the coming advent of artificial intelligence (AI) and its impact on recruiting and workforce strategy.

Measure What Matters: Linking IT Metrics to Business Value

Posted: 10/27/2018 - 01:55

Author: Betty Cardiel

Keep it Simple: Three Ways to Advance Digital Transformation

Posted: 10/25/2018 - 02:02

Author: Jaime Palacios

The concept of “digital transformation” can be intimidating. It implies dramatic change (which is always scary), as well as a high degree of complexity (suggesting that you really need to know what you’re doing).

Six Steps to Lower Your Telecom Bills

Posted: 10/25/2018 - 00:59

Author: Brian Seipel

I don’t gamble very often. When I do, I tend to lose. These two facts established, you can probably guess that I spend very little time in casinos. When I do venture into one, however, I’m there for hours. Why, you ask? We’ve already recognized that card games are no friend of mine. No, I tend to linger because of how casino floor plans are designed. Casinos are built to keep people in, entertained and gambling – this comes as a surprise to no one.

Fundamental Truth? Less (Suppliers) is More

Posted: 10/18/2018 - 04:50

Author: Phil Ideson

If you’re just joining this series, I’ve been writing about the importance of procurement being able to challenge our own fundamental truths. Last month, I focused specifically on the assumption that larger spend categories automatically have a higher level of importance. In this post, I am turning my attention to supplier consolidation.

“People-First” Approach is Key to IT Managed Services Transition Success

Posted: 10/17/2018 - 08:51

Author: Bilal Shahabuddin

Successful IT managed services (ITMS) transitions require an equal amount of due diligence and effort from the enterprise as well as the new service provider. Most of today’s market leading service providers bring tools, templates and processes that are very similar on paper and are table stakes for competing in the industry.

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