Global

Innovations in Sustainability: EcoVadis & Avery Dennison

Posted: 08/26/2019 - 06:18
Author: Future of Sourcing Awards
Innovations in Sustainability: EcoVadis & Avery Dennison

Can you outline why your team embarked on this project and the problem that needed to be solved?

Avery Dennison recognizes that its environmental and social impacts extend beyond its own walls. Led by Mitch Butier, President and CEO, Avery Dennison sets high standards and goals for responsible purchasing practices as part of its overall sustainability vision. Its business philosophy originally started with “first, do no harm,” but then quickly evolved to “become a force for good.”
 

How to Increase Sales and Loyalty with Omnichannel Payments

Posted: 08/24/2019 - 02:42
Author: Gary E. Barnett
Once upon a time, call centers only needed to support one channel: the telephone. Fast forward to today and customers have many more channels to engage with an organization, from phone to email, websites, web chat, social media platforms, SMS and more. Call centers and customer service representatives (CSRs) within an organization are often expected to support all these engagement channels, and consumers expect a seamless customer experience no matter which they use.  

The Shift to a Seller’s Market

Posted: 08/22/2019 - 06:49
Author: Amanda Prochaska
Everyone is talking about change. Transformation. Millennials. Digital. Continuous Improvement. There are likely many more words that are tossed around to explain the change everyone is either experiencing or are being told we need to do. A lot of time and effort has been spent on transforming procurement – but what about the change occurring within your supply base? 
 

Innovations in Talent Management: FedEx

Posted: 08/21/2019 - 06:41
Author: Future of Sourcing Awards
Innovations in Talent Management: FedEx

Can you outline why your team embarked on this project and the problem that needed to be solved?

The Sourcing Playbook is a set of flexible, standardized templates with accompanying training for certain critical deliverables within FedEx Services Sourcing & Procurement’s Sourcing Methodology (sourcing process).
 

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