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Live Wires #4: Meet the RPA family

Posted: 05/06/2016 - 19:50

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years it is going to become an integral part of your operations – whether in-house, shared services or outsourced. But who is driving RPA? And if the future is RPA, who is going to make it happen so quickly?

The Mosaic: seeing the bigger picture (Part 3)

Posted: 04/28/2016 - 03:59

After lunch, the group assembled back in the conference room. Most spent some time reading through the poster on the wall, looking for more clues to help them improve.

“Ready to get started,” I said, as the group grabbed their seats.

“On to people,” Tyler announced, with a tone indicating he could see the light at the end of the tunnel.

“Yes, on to the ‘People’ column in the mosaic. Just as we defined who your key customers are, we need to define the key positions and roles in your company.”

Design thinking: a way forward for the outsourcing and offshoring industry

Posted: 04/22/2016 - 20:30

A look at the picture below shows that design thinking is all about starting with the customer and ending with the customer. This really sounds like very old wine in a new bottle. But, please do remember: a lot of very old wine actually tastes really good.   The offshoring/outsourcing industry has grown significantly. However, the industry still struggles to show the value-add - and more so prove that it is adding value to its customers.

Outsource talked again!

Posted: 04/22/2016 - 01:54

Yesterday it was my extreme pleasure to host the second in our Outsource Talks webinar series – this time, live from the SIG Summit in Orlando, Florida (which at the time of publishing still has almost a full day to go, so keep an eye on Twitter and the hashtag #SIGspring16 for a taste of what’s going on) – featuring the magnificent Linda Tuck Chapman, Matt Shocklee and

The Mosaic: seeing the bigger picture (Part 2)

Posted: 04/21/2016 - 20:30

To read the first part of this article, click here.


Walking into the conference room the following week, I bumped into Jenny and Alex, two regional managers who worked for Tyler.

“Good morning.”

“Hi there, Dean,” Jenny said, smiling and walking over.

“Just looking over the big poster,” Alex said.

“You mean the mosaic, Alex,” Jenny said, correcting him.

Q&A: Dave Putt, DCR Workforce

Posted: 04/21/2016 - 03:47

Dave Putt is Executive Vice President at cloud-based VMS provider DCR Workforce. We caught up with Dave at the SIG Summit in Orlando, Florida (get a taste of the action on Twitter via the hashtag #SIGspring16) to learn a bit more about his organisation – and to get his take on the fragmentation of work today…


Outsource: Dave, thanks for joining us today. Some of our readers may not be familiar with your organisation: can you give us a brief introduction to DCR Workforce?

IT budgets are increasing - but not as we know them...

Posted: 04/20/2016 - 20:30

Respondents to our latest CIO and IT Leadership survey are reporting a 40% increase in their IT budget, over the past year. However there is something really interesting in the underlying data which suggests that the pressure to commoditise is like never before: IT budgets that have given back savings year on year are still under pressure for a more cost-effective solution. So why do we see this discrepancy? The answer lies in one of the fundamental parts of the survey: two-speed IT.

How financial services providers can reap the rewards of migrating to the cloud

Posted: 04/19/2016 - 20:30

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation in the cloud. The key driver behind this project was to understand in more detail where the regulatory framework needed to be amended in order to foster innovation.

Battle lines in the sourcing world

Posted: 04/13/2016 - 20:14

The sourcing industry can be thought of as a harbinger for new ideas, technologies and solutions that much of the developing world wasn’t privy to toward the end of the millennium. Of course, the type of explosive growth this industry has created is old news. The good side of this story was in its ability to create millions of jobs for young people in many of the developing nations struggling with economic growth in the face of older industries and lack of sustainability.

The Mosaic: seeing the bigger picture (Part 1)

Posted: 04/12/2016 - 20:31

As I finished up my call with Rick, the CEO of Walker Ideas, I couldn’t help but feel impressed with his new attitude towards service. Rick and his team recently turned some bad news they had received from their key customer into an opportunity to convey to that customer that Walker Ideas was truly an inside-outsourcing partner. Rick wanted to create a proactive environment where Walker Ideas sat one step ahead of the customer, anticipating its needs. He was feeling frustrated by his inability to get his entire team to see the bigger picture.

Q&A: Chip Wagner, Alsbridge (Part 1)

Posted: 04/11/2016 - 20:36

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in a wave of expansion and key acquisitions. Outsource’s editor Jamie Liddell got together with Chip to discuss the advisory landscape and Alsbridge’s growing prominence within it – and to get the inside track on some very interesting recent developments within his organisation…

Implementing a successful multisourcing model

Posted: 04/09/2016 - 03:10

A multisourcing contracting strategy is designed to break entrenched relationships with key technology providers and create a suitably tensioned environment where the business can access a wider range of service providers offering greater innovation and price competition, but without compromise to continuity of service or service integration. Significantly, it recognises at the outset that different providers will be involved in the end-to-end services, and addresses both the challenges and opportunities this presents.

What employers really expect in an Applicant Tracking System

Posted: 04/07/2016 - 11:31

The fact that an Applicant Tracking System (ATS) makes work easier for you cannot be overemphasised. However, some HR executives do not even know that ATSs exist. Instead of screening candidates using outdated or ineffective approaches, invest in modern methods such as cloud-based recruiting software. The following are features of ATS software that you should consider.

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