Automation

Why it’s time to lift the “paper weight” from your business

Posted: 07/21/2016 - 20:05

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. Our reliance on paper runs deep and many business workflows continue to bear the “paper weight” burden.

Q&A: Joe Musacchio, PeopleTicker

Posted: 07/01/2016 - 19:52

Outsource: Joe, thank you very much for joining Outsource today. We always begin interviews by asking for a little bit of an introduction to yourself and your organisation for our readers – so, over to you…

Joe Musacchio: I am the CEO of PeopleTicker. PeopleTicker is a rate and benchmarking tool, we cover salary and contingent labour benchmarking. We basically help companies that want to know how much somebody costs, for projects, individuals, recruitment, sourcing, and procurement.

Make webinars, not war

Posted: 06/17/2016 - 01:41

Those of you who were unable to attend yesterday’s Outsource Talks webinar – and, sadly, there are well over 7 billion of ye poor unfortunates – missed possibly the best installment yet, with four of outsourcing’s finest coming together to discuss our writing competition, GBS, the value of education and networking, analytics – and, mostly, RPA and its transformative impact upon the global outsourcing space.

The boomerang outsource

Posted: 05/26/2016 - 00:49

Offshore outsourcing is controversial. No news there. For over 15 years customers have been moving services offshore as part of their global souring strategy. In the early ’00s businesses couldn’t offshore quick enough. Opponents of offshoring frequently quote the loss of domestic jobs, damage to economies, poor communication and quality, while proponents insist it facilitates competition and actually makes economies more efficient. But amid the furore, there is a rise in organisations returning from offshore.

Live Wires #5: Good robots and bad robots

Posted: 05/10/2016 - 20:28

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as HfS and Ovum) rapidly seized on Blue Prism case studies as the first signs of something new stirring in the world of automation. Live Wires caught up with Pat Geary, CMO at Blue Prism, to understand who they are and where they are heading.

Robots: a possible solution to the UK's National Living Wage dilemma?

Posted: 05/07/2016 - 05:18

2016 has presented the British labour market with some of the most worrying forecasts and challenging new laws the country has seen in a long time.

Halfway through March, George Osborne announced the Office for Budget Responsibility’s GDP growth forecast, which highlighted that the UK economy will grow more slowly in the next five years than previously expected. The reason? The OBR forecasts a rather worrying reduction in productivity.

Live Wires #4: Meet the RPA family

Posted: 05/06/2016 - 19:50

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years it is going to become an integral part of your operations – whether in-house, shared services or outsourced. But who is driving RPA? And if the future is RPA, who is going to make it happen so quickly?

A new way to serve and contract

Posted: 04/01/2016 - 19:55

The world of sourced services is developing rapidly. Gone are the long-term, rigid forms based on lease funding and assumptions of slothful corporate evolution. The cloud, rapid innovation and globalisation have put paid to that. So what emerging trends of the sourcing market are noteworthy for commissioning directors?

Robots 

Live Wires #2: RPA is eating the old outsourcing business model

Posted: 02/19/2016 - 20:56

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate the wheat from the chaff and pick out real evidence as much as possible. Let’s start as we mean to go on:

Live Wires #1: Why, Robot?

Posted: 02/06/2016 - 00:05

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the emergence of outsourcing some 30 years ago, and offshoring 15 years ago.

AI 101: an introduction to automation and artificial intelligence in outsourcing

Posted: 01/27/2016 - 21:22

The traditional view of outsourcing has tended to see cost reduction as one of the primary drivers for any customer. The idea that the ‘total cost of ownership’ of a particular business function over the term of the outsourcing contract should be lower is very often part of the business case. Similarly, seeing outsourcing as a means of transforming a collection of assets on the balance sheet into a recurring service charge, and reducing (or at least apparently reducing) capital costs is another common refrain at the outset of deals.

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