Re-engineering a Corporate Real Estate Service Organization: An Operational Review
Posted: 08/04/2018 - 02:18
Operational Assessments
Guiding Principles
Business Process Outsourcing (BPO)
Interview with Filippo Passerini
Posted: 07/20/2018 - 00:00
SSON talked to Filippo Passerini, the former group president of GBS and Chief Information Officer at Procter & Gamble about how GBS became relevant to the entire organization; what's important when working with BPO partners; and much more. Read the full interview here for free: http://bit.ly/SSOW-Interview-Passerini
Knowledge Management: The Understated Differentiator in Success of Outsourcing Programs
Posted: 06/28/2018 - 00:10
On the Cusp or Not: Six Front Office BPO Locations to Watch
Posted: 06/13/2018 - 01:07
7 Reasons to Consider Belize as an Outsourcing Destination
Posted: 05/29/2018 - 23:57
Belize, the tiny Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna and much more.
Lacity and Willcocks: The Dynamic Duo of Progressive Outsourcing Approaches
Posted: 04/27/2018 - 00:20
Mary Lacity’s and Leslie Willcocks’ joint research in progressive outsourcing approaches has helped companies navigating modern outsourcing for over two decades.
Teaching - and Talking to Robots: The Benefits of Cognitive-Enabled RPA
Posted: 03/02/2018 - 01:04
Robotic Process Automation (RPA) tools are being widely adopted across a wide range of enterprises and industries. By executing narrowly defined, repeatable tasks, RPA bots can drive dramatic productivity increases and significant cost reductions. For as little as $10,000 to $15,000 a year to deploy and maintain, a single bot can perform the routine, administrative tasks of five to ten people.
Why RPA is Here to Stay
Posted: 12/30/2017 - 03:56
With the rapid advancement of automation technology, some are worried that new solutions might supersede the process automation that RPA offers. However, it is not a case of new technology superseding, but rather, complementing and working together with existing RPA capabilities.
Three tips for growing a mid-sized business in a world of change
Posted: 04/27/2017 - 03:26
Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:
Life Lessons: Rick Sturge
Posted: 04/11/2017 - 03:51
Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...
What has been the single most significant development to impact your profession or area of business during your career, and why?
RPA, its future and you: surprising revelations
Posted: 04/07/2017 - 19:50
Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest Group VP Sarah Burnett at a recent seminar organised by Accenture.
Effective outsourcing by UK local authorities
Posted: 04/04/2017 - 04:05
The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.
The future of outsourcing is clear: trust me
Posted: 03/28/2017 - 06:11
Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new partners to work with; than it is to keep the status quo.
So how can outsourcers build and maintain trust? I may be biased but I firmly believe that the availability of technology that provides round the clock oversight is the answer.
The tip of the infosec iceberg?
Posted: 03/21/2017 - 08:12
Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres - but may unfortunately be only the tip of a perilous iceberg.
Humans and machines will collaborate for better customer interactions
Posted: 03/08/2017 - 04:39
In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from automation to the as-a-service ecosystem. Businesses are looking to make the most not just of their employed staff, but also of their technology and the pure raw data that they hold.
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