Communication

The Mosaic: seeing the bigger picture (Part 3)

Posted: 04/28/2016 - 03:59

After lunch, the group assembled back in the conference room. Most spent some time reading through the poster on the wall, looking for more clues to help them improve.

“Ready to get started,” I said, as the group grabbed their seats.

“On to people,” Tyler announced, with a tone indicating he could see the light at the end of the tunnel.

“Yes, on to the ‘People’ column in the mosaic. Just as we defined who your key customers are, we need to define the key positions and roles in your company.”

The Mosaic: seeing the bigger picture (Part 2)

Posted: 04/21/2016 - 20:30

To read the first part of this article, click here.


Walking into the conference room the following week, I bumped into Jenny and Alex, two regional managers who worked for Tyler.

“Good morning.”

“Hi there, Dean,” Jenny said, smiling and walking over.

“Just looking over the big poster,” Alex said.

“You mean the mosaic, Alex,” Jenny said, correcting him.

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