Enterprise or GBS model? Where on the RPA journey? Biggest challenges? More knowledge-based work? The SSON Analytics Live Polling at the SSOW 2017 among conference attendees brought some interesting insights into the Shared Services & Outsourcing market. Read all the results here for free: http://bit.ly/SSOW-Polling-Results
At a recent breakfast roundtable I hosted, one of our guests was discussing the transformation her organisation is currently undergoing, moving a significant proportion of its recruitment function into a central office collocated with a number of other back-office activities.
“It’s a shared service,” she said, “and they’re calling it ‘Global Business Services’ – but we’re not really sure what that’s supposed to mean. We’re not recruiting globally.”