COVID-19

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Using Data to Navigate the Post-Pandemic Workforce

Posted: 07/06/2020 - 00:08
Post-Pandemic Workforce

You say we are seeing the biggest overhaul of work since the dawn of the Industrial Revolution – why do you say this?

The disruption we have experienced with COVID has been unprecedented. Practically overnight, the workforce transitioned to de facto Work from Home. This has  allowed employers and employees to prove out the Work from Home model. The reality is most of these employees will likely work from home moving forward.

Direct Sourcing and Digital Transformation of Contingent Labor Programs

Posted: 07/02/2020 - 23:46
Digital Transformation of Contingent Labor

The way we work had changed long before the Covid-19 crisis. And with the recent pandemic, the way work gets done might be changed forever, permanently.

The role of the external workforce or the contract workforce was instrumental for organizations to thrive in the digital era. The recent shift in workforce trends as a result of the pandemic has further strengthened the case for a flexible and robust external workforce to succeed during the testing times.

Rethinking the Future for Resilient Sourcing and Beyond

Posted: 06/29/2020 - 23:52
Future of Resilient Sourcing

While the COVID-19 pandemic is far from over, enterprises are looking beyond the current crisis with the hope of pandemic-proofing their supply chains and operations to build resiliency. But that view is too limited to build true resiliency. The next global business disruption crisis might be a pandemic, but it might also be something entirely different or so novel it's never been considered. Today's resilient enterprises need to embrace a mindset shift to view risk through a much wider lens.

3 Things Small Businesses Can Do to Lower Insurance Costs

Posted: 06/11/2020 - 03:24
Insurance for small businesses

Managing cash flow is at the top of people’s minds right now, and yes, there is an opportunity to lower your insurance expenses immediately. Here are three things you can do right now to make sure you don’t spend a penny more than you need to on insurance. Contact your insurance provider today, and ask them to do these things:

1. Switch to a “Pay-as-you-go” Billing Method

In my opinion, pay-as-you-go, or PayGo, is the best billing method for small business workers’ compensation policies and there are many benefits of switching to PayGo.

Deliver Savings and Technology Transformation in a Recession

Posted: 06/10/2020 - 05:22
Procurement technology transformation

The primary goal of a procurement function to achieve savings carries greater significance in a recession when obtaining the lowest cost possible needs to be balanced with not compromising the quality of products and services delivered by suppliers. A secondary goal could be supporting major technology transformation projects. These goals are made more difficult when economic disaster strikes.

Bring on the bots: Artificial intelligence to the rescue in the fight against COVID-19

Posted: 06/05/2020 - 05:24
artificial intelligence, data science and machine learning

Since the onset of COVID-19, artificial intelligence, data science and machine learning have gone from time-saving to life-saving technologies. The fact is, they have rapidly emerged as powerful weapons in the fight against the pandemic. 

From accelerating testing capabilities to enforcing social distancing measures, these bots – formerly unsung heroes of AI – have suddenly taken on a significant role in altering the way we face pandemics. 

Here are some of the ways bots continue to play an essential role in the fight against COVID-19:

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