Strategy

Life Lessons: Kit Cox

Posted: 01/17/2017 - 02:02

Kit Cox is the founder and CEO of UK-based BPO software company Enate, and a long-time observer of and commentator upon the international outsourcing space. He's also, now, the latest professional to come under the microscope of our Life Lessons series: we're in your hands, Kit...


What has been the single most significant development to impact your profession or area of business during your career, and why?

Black swans - and the price we're paying today

Posted: 01/17/2017 - 00:20

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are expected. Navigating them painstakingly has created heroes of many an organisation, spilling over benefits into the developing world, and capital markets.

Seven is a lucky number, but procurement success takes more than luck

Posted: 01/06/2017 - 20:59

It’s clear that procurement has evolved over the past several years. And it continues to evolve. Digitisation has helped take it from what was viewed as a back office function to a key differentiator and value driver. But why have some procurement organisations soared with the change while others lag behind?

What do winners know that others don’t? What makes some procurement organisations more efficient or effective, more successful, more innovative, more on top of their game?

Think differently

Regulating outsourcing creates surprising vendor opportunities

Posted: 01/04/2017 - 08:42

During the election, Donald Trump said that he would stop work from leaving America, and would tax offshored products at 35%. Weeks before Trump is sworn in as President of the United States, he is hard at work wheeling and dealing with American corporations. Will these deals tell us about the “Trump Plan” for outsourcing? Let's dive right in and see!

Sin to cross the oceans?

Posted: 01/04/2017 - 08:17

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have not been able to figure out what it is.

Q&A: Alejandro Camino, Softtek

Posted: 12/15/2016 - 00:45

Outsource got together with Alex at October's SIG Summit in California to hear his thoughts on how his organisation is reacting to current changes in the market landscape; the pros and cons of decentralisation; the importance of "China for China"; and why the automation revolution offers huge opportunities - and challenges...


Outsource: So, Alex, what are you guys up to at the moment?

What is wrong with outsourcing and how can you correct it?

Posted: 12/07/2016 - 21:17

In this day and age, there is no organisation that does not require outsourcing governance as a part of its operations. It could be critical or a support function, but outsource they all do. 

What is intended to be a seamless transition of work and, in some case, part responsibility, in fact, becomes fraught with challenges. What should’ve been an easing of the load for the outsourcing organisation becomes a point of stress and could even lead to lower productivity because of duplication of effort or lack of harmony.

Outsource talked without me!

Posted: 12/07/2016 - 07:17

Regular readers will know that each month I publish a column waxing lyrical about that month’s Outsource Talks webinar (typically a passionate, exuberant piece written from the heart, as I genuinely greatly enjoy hosting these “talkshow”-type events and, along with the audience, tend to learn a great deal from my invariably superlative panellists) and will probably have noticed the absence in November of such a column.

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