Poor contract management costs businesses up to 9% percent of their annual revenues. Contracts determine the flow of an organization’s finances and directly impact customer satisfaction, savings, risk exposure and productivity. However, organizations can have thousands of working contracts at any given time—each with their own set of set of risks, terms and expectations.
Supplier management is something that many companies overlook. Customer satisfaction is the natural focus for businesses, but it's not the only relationship you should be cultivating, as it is also critical to have a good relationship with your suppliers. Supplier relationship management is a domain in which all companies can excel because it has far-reaching implications.
The COVID-19 pandemic created a crisis of epic proportions and left leaders in every industry scrambling to react. Procurement leaders across the globe saw the weakness in their supply chains and needed to reinvent their ability to manage the data in order to make critical decisions. In fact, according to a recent survey by the Institute for Supply Management, upwards of 75% of companies saw supply chain disruptions in the wake of COVID-19.
I recently attended a conference hosted by a supplier that dedicated the entire day to customer feedback on the supplier’s technology offerings and overall services. While many sessions like this take place all over the world, specific nuances about this conference stood out to me.
It is becoming increasingly difficult to determine the size and capabilities in the marketplace to understand where to source products and services for your stakeholders.
Supplier Relationship Management (SRM) is all the rage and for a good reason. Far too many “strategic” contracts have been developed (especially outsourcing contracts) that do not include sound SRM practices.
It’s good to see that virtually all of the major advisory firms are now incorporating solid governance frameworks into their contracts. Software companies are also making inroads, such as Old St Labs and SirionLabs
