Robotic Process Automation (RPA) is a critical component of developing a digital operations strategy that can yield impressive results. If you’re early in your discovery journey, you may be wondering what the term actually means. This article will help you understand RPA and the ways it can add value to your enterprise.
A Definition of RPA
Outsource: Joe, thank you very much for joining Outsource today. We always begin interviews by asking for a little bit of an introduction to yourself and your organisation for our readers – so, over to you…
Joe Musacchio: I am the CEO of PeopleTicker. PeopleTicker is a rate and benchmarking tool, we cover salary and contingent labour benchmarking. We basically help companies that want to know how much somebody costs, for projects, individuals, recruitment, sourcing, and procurement.
For the first time, last year’s US workforce had more millennials (aged 18-30) than Baby Boomers. This generation of workers has arrived in full force. In fact, by 2020, they are projected to make up half the global workforce.
The third Wednesday of every month – specifically, at 3pm UK time – is rapidly becoming a regular high point on my personal schedule – “Why?”, I hear you ask (the NSA have lent me some really cool eavesdropping kit…).
Respondents to our latest CIO and IT Leadership survey are reporting a 40% increase in their IT budget, over the past year. However there is something really interesting in the underlying data which suggests that the pressure to commoditise is like never before: IT budgets that have given back savings year on year are still under pressure for a more cost-effective solution. So why do we see this discrepancy? The answer lies in one of the fundamental parts of the survey: two-speed IT.
While there is a lot of focus and discussion on how to outsource the right way and bring business value, a very common mistake many companies make is around ignoring how outsourced services are orchestrated with the functions of the retained organisation(s) to provide business with a seamless “IT experience”.
For all the many successes of outsourcing, it’s not all sweetness and light… As promised a couple of weeks ago, here’s another installment of our Top Ten series featuring some of the most outstanding, damning, incendiary (and at times remarkably poetic) insults from the global outsourcing community. The more sensitive amongst you should look away now…
Every once in a while I come across a situation marked with incongruous and unexpected elements that, when summed up, can only be labelled as completely bizarre. One such situation started in the boardroom of Walker Ideas, a very successful inside-outsourcing service provider to the food industry. Walker operates at dozens of facilities dedicated to performing services that their customers strategically exited. As such, Walker is a key partner to their customers, or so they allow themselves to believe.
I always find it gratifying when a dormant project is resurrected: it means that effort already exerted (perhaps a while beforehand) has not after all been wasted, and that what seemed a good idea at the time continues to seem so some time down the line. With this in mind, I’m delighted to announce the (re)launch of our Outsource Talks webinar series, our attempt to bring the “chat show” format to the outsourcing space.
“External hosting of HR systems is still unproven” – that was the message I received from the IT manager of a well-respected UK university back in 2011.
At the time our research showed:
