Future of Sourcing - Robotic Process Automation https://futureofsourcing.com/tags/robotic-process-automation en Digital agility begins with automation https://futureofsourcing.com/digital-agility-begins-with-automation <div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="og:image rdfs:seeAlso" resource="https://futureofsourcing.com/sites/default/files/articles/digital%20agility%20with%20automation%20%281%29.png"><a href="https://futureofsourcing.com/sites/default/files/articles/digital%20agility%20with%20automation%20%281%29.png" title="digital agility with automation" class="colorbox" rel="gallery-node-1822-OVxUmrOABTE"><img typeof="foaf:Image" src="https://futureofsourcing.com/sites/default/files/styles/juicebox_medium/public/articles/digital%20agility%20with%20automation%20%281%29.png?itok=2el_GJoK" width="624" height="325" alt="digital agility with automation" title="" /></a></div></div></div><div class="field field-name-field-intro field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"> <p><strong>A recent McKinsey study reported that 57% of companies have begun executing automation, but only 9% of companies have been able to implement this company-wide. What holds companies back from installing automation company-wide?&nbsp;</strong></p> </div></div></div><div class="field field-name-field-related-news field-type-entityreference field-label-above"><div class="field-label">Related news:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/applications-of-artificial-intelligence-in-procurement">Applications of Artificial Intelligence in Procurement</a></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"> <p>Well, many companies adopt automation in only one department of their business, while the rest of the department will rely on legacy systems. An automation platform cannot perform to its ultimate capabilities if the whole company is not on the same system. When you talk about company-wide automation, many companies are hesitant to deploy automation company-wide because it can require a lot of training and the system may not be user-friendly.</p> <p>Those that struggle with their automation strategies are often implementing robotic process automation (RPA), which is suitable for processes that have not already been entirely digitized. Still, it presents a number long-term limitations, such as high maintenance costs and inability to scale. Many companies are sticking to legacy tech, rather than automation.</p> <h2>What disadvantages does legacy tech pose to a company?</h2> <p>The main drawback of legacy technologies is that often people need to use multiple systems to complete a full process, or bits and pieces of the work can&#39;t be executed in legacy systems and needs to be manually performed. Most enterprise&rsquo;s daily operations contain hundreds, if not thousands, of tasks and processes which are heavily dependent on data management and recurring repetitive actions. Each process or task creates an opportunity for mistakes, missed hand-offs and flawed data entry.</p> <p>Not to mention, the numerous hours employees waste completing these repetitive tasks, only to go back to find and correct any errors made along the way. This time spent on manual work using legacy technologies is inefficient, costly and becomes a drain on your employees &mdash; ultimately, hurting productivity and customer satisfaction. There is an emphasis on how automation can revolutionize the operations side of a company.</p> <h2>What benefits do company-wide automation bring to an organization?</h2> <p>Automation can revolutionize operations by cutting costs, improving productivity, increasing revenue and aid in growing a business.</p> <p>There are so many documents, data points and reports that make up a business&rsquo; operations, a majority of which can be easily automated, guaranteeing these processes are completed quickly and correctly.</p> <p>What&rsquo;s more, automating operations processes can reveal gaps, omissions and duplicates in a system and then automatically trigger a procedure to fix those issues. By automating the process of data management and review, you also create an opportunity for continuous improvement.</p> <p>Automation eliminates the repetitive, monotonous work, so employees are free to focus on the more &ldquo;human&rdquo; and value-creating aspects of their jobs, such as managing supplier relationships and developing product strategy. This often translates into employees being more engaged,&nbsp; productive and happy at work.</p> <p align="center"><em><a href="https://sig.org/intelligent-automation-use-cases-sourcing-and-procurement" target="_blank">&gt;&gt; Intelligent Automation: Must-have skill for tomorrow&#39;s procurement professionals. &lt;&lt;</a></em></p> <h2>What does digital agility look like in a organization and how does it work with automation?</h2> <p>In situations like the pandemic where every aspect of business has been impacted, from revenue and profitability to operations and people management, companies must operate at maximum efficiency to survive. Digital agility is especially crucial during times of crisis because it allows you to maintain business continuity and quickly pivot your operations to combat challenges.</p> <p>Automation lends itself to achieving digital agility by eliminating human error, increasing workflow efficiency and improving employee productivity. On a larger scale, your company becomes completely flexible and agile at scale, transforming your business to become leaner, more digitized, and better able to completely adapt and evolve as operational and market factors change. COVID-19 poses many threats to companies and they are finding creative solutions to tackle these threats.</p> <h2>How can company-wide automation be an innovative solution to companies in the COVID-19 era?</h2> <p>A great example that comes to mind is the pandemic rapid risk assessment Grant Thronton released when the coronavirus outbreak began.</p> <p>Using Catalytic&rsquo;s technology, Grant Thornton quickly built a time-sensitive<a href="https://grantthornton.pushbot.com/form/rra" target="_blank"> Pandemic Rapid Response Assessment (RRA) tool</a> for instant risk calculation and resilience planning recommendations. The tool addresses four distinct pandemic impact zones: liquidity and cash flow management, people and labor, supply and demand, and external factors/tax.</p> <p>The RRA assessment intakes a detailed questionnaire and then pulls in data from multiple sources and systems to enrich the initial information gathered. This data is used to provide businesses with an instant, quantitative assessment of pandemic risks and tailored resiliency plans.</p> </div></div></div><div class="field field-name-field-tags field-type-taxonomy-term-reference field-label-inline clearfix"><div class="field-label">Tags:&nbsp;</div><div class="field-items"><div class="field-item even" rel="dc:subject"><a href="/tags/automation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Automation</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/robotic-process-automation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Robotic Process Automation</a></div><div class="field-item even" rel="dc:subject"><a href="/tags/business-process-automation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Business Process Automation</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/digital-agility" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">digital agility</a></div><div class="field-item even" rel="dc:subject"><a href="/tags/covid-19" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">COVID-19</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/coronavirus" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">coronavirus</a></div></div></div><div class="field field-name-field-addthis field-type-addthis field-label-hidden"><div class="field-items"><div class="field-item even"><div class="addthis_toolbox addthis_default_style " addthis:title="Digital agility begins with automation - Future of Sourcing" addthis:url="https://futureofsourcing.com/digital-agility-begins-with-automation"><a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_linkedin"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_facebook"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_twitter"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_googleplus"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_pinterest_share"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_reddit"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_email"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_print"></a> </div> </div></div></div><div class="field field-name-field-region field-type-taxonomy-term-reference field-label-inline clearfix"><div class="field-label">Region:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/regions/global" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Global</a></div></div></div> Tue, 28 Jul 2020 19:05:51 +0000 Sean Chou 1822 at https://futureofsourcing.com https://futureofsourcing.com/digital-agility-begins-with-automation#comments Seven Ways to Avoid Bias in Your Data https://futureofsourcing.com/seven-ways-to-avoid-bias-in-your-data <div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="og:image rdfs:seeAlso" resource="https://futureofsourcing.com/sites/default/files/articles/Copy%20of%20FoS%20Header%20Images%20%2832%29.png"><a href="https://futureofsourcing.com/sites/default/files/articles/Copy%20of%20FoS%20Header%20Images%20%2832%29.png" title="Avoiding data Bias " class="colorbox" rel="gallery-node-1752-OVxUmrOABTE"><img typeof="foaf:Image" src="https://futureofsourcing.com/sites/default/files/styles/juicebox_medium/public/articles/Copy%20of%20FoS%20Header%20Images%20%2832%29.png?itok=1HPhduV4" width="624" height="325" alt="Avoiding data Bias " title="" /></a></div></div></div><div class="field field-name-field-related-news field-type-entityreference field-label-above"><div class="field-label">Related news:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/the-new-age-of-iot-and-the-supply-chain">The New Age of IoT and the Supply Chain</a></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"> <p>AI is taking off in all areas of business and in our daily lives &ndash; from improving <a href="https://www.weforum.org/agenda/2018/01/8-ways-ai-can-help-save-the-planet/" target="_blank">agriculture</a> and predicting where <a href="https://phys.org/news/2018-06-ai.html" target="_blank">forest fires</a> might erupt to determining who is likely to return to a hospital after discharge. With advanced GPUs that can crunch more data faster and growing demand from companies looking to increase competitive advantage, machine learning and other forms of AI are expected to become more pervasive.</p> <p>Today, many companies are relying on smart apps to provide the insight needed to make decisions that can affect people&rsquo;s lives, such as who qualifies for a mortgage or who will be insured. Because of this responsibility, it&rsquo;s more important than ever that data professionals don&rsquo;t inadvertently automate any biases into the AI algorithm because of the data they use or don&rsquo;t use, and how they use it.</p> <p>While AI should be regulated to ensure the fair and ethical use of data, particularly as it impacts decision-making and people&rsquo;s lives, unfortunately, we still have a long way to go before this happens. In the interim, it&rsquo;s up to companies to provide the best anti-bias data practices. It&rsquo;s not only the right thing to do, but it will also help them avoid a faux pas that can damage their brand reputation and have a negative impact on the customer experience.</p> <p>Following are seven best practices for avoiding data bias when building an AI solution.</p> <h1>Hire a Diverse Team</h1> <p>Since people from different backgrounds and cultures bring different perspectives, sensitivities and ways of thinking, it&rsquo;s important to have a team of data scientists that reflects this diversity. The majority of data scientists today are white males; according to a Harnham&rsquo;s Diversity Report for the U.S. Data &amp; Analytics Industry, only <a href="https://www.techrepublic.com/article/the-data-science-gender-pay-gap-is-shrinking-barely/" target="_blank">about 16% of data scientists are women</a>. Without diversity, there is a possibility for unintentional racial and gender bias to creep into the data. For example, a study conducted by <a href="https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing" target="_blank">ProPublica</a> found that algorithms used by Broward County courts to predict repeat offenders incorrectly identified black defendants twice as often as being at higher risk than white ones. It is particularly problematic since these risk assessments can be used to help determine a defendant&rsquo;s treatment by the court, such as whether or not he/she is offered probation.</p> <h1>Conduct Diversity and Anti-Bias Training</h1> <p>Even with a diverse team and the best intentions, people may bring unconscious biases and assumptions into the algorithms they develop. Data scientists, data engineers and other team members today need to know more than technical skills &ndash; they need to be thinking about ethics and potential bias. HR or other experts should train these professionals to become aware of and guard against hidden biases. Every organization should establish guidelines and best practices that all professionals need to follow on how to recognize and avoid bias.</p> <h1>Use Diverse Data</h1> <p>It&rsquo;s important to continually consider if there are inherent biases in the data that is used. For example, are mortgages denied based on a person&rsquo;s ZIP Code, which may be biased against an ethnic group or class, regardless of a person&rsquo;s credit score or ability to pay? What are the questions in the risk assessment algorithms used by courts that might create bias against blacks and other minorities? When <a href="https://www.reuters.com/article/us-amazon-com-jobs-automation-insight/amazon-scraps-secret-ai-recruiting-tool-that-showed-bias-against-women-idUSKCN1MK08G" target="_blank">Amazon</a> tried to vet the best talent from resumes, for example, they used the data from 10 years of resumes to train the algorithm. Since the company received many more resumes from men over that timeframe, the AI program &ldquo;learned&rdquo; for example, that the word &ldquo;women&rdquo; (as in &ldquo;women&rsquo;s organization&quot;) was not desirable and gave the candidate a lower rating. In another case, <a href="https://www.wired.com/story/best-algorithms-struggle-recognize-black-faces-equally/" target="_blank">AI and facial recognition programs</a> have difficulty identifying non-white skin tones, which may be due to the greater availability of facial data for whites, while others are underrepresented in the data set.</p> <h1>Be Transparent</h1> <p>It&rsquo;s critical that companies are transparent about algorithms that impact people&rsquo;s lives. They should disclose the type of data used to teach the algorithm and the criteria that helped make decisions, such as who gets a mortgage, or how a court&rsquo;s risk assessment is determined. Then, these companies need to carefully consider the feedback they receive from the public and adjust their algorithms accordingly.</p> <h1>Hire Tech Linguists to Develop Appropriate Conversations</h1> <p>The development of conversational AI apps for chatbots adds another level of responsibility for organizations. Companies must ensure that they are communicating with their customers appropriately and with respect. They should bring in tech linguists to make sure they are writing natural and appropriate responses and are able to participate in the flow of conversation naturally and clearly.</p> <h1>Develop the Chatbot Conversations in the Language It Will Be Used</h1> <p>A chatbot needs to understand cultural norms, idioms and dialect as well as accents &ndash; for call centers and other telephone applications &ndash; in order to clearly and accurately communicate and avoid miscommunication. As an example of what could go wrong, Jimmy Carter&rsquo;s interpreter famously mistranslated his remarks to the Polish people as stating that he had sexual desire for them when he was talking about the Polish people&rsquo;s &ldquo;desires for the future.&rdquo;</p> <h1>Continuously Test and Monitor the Algorithm</h1> <p>It&rsquo;s critical to monitor your algorithm continually, not just to improve results, but also to make sure new data is not bringing new biases to the application. For example, bad actors on Twitter taught a <a href="https://www.theguardian.com/business/2015/feb/05/coca-cola-makeithappy-gakwer-mein-coke-hitler" target="_blank">Coke</a> bot the wrong things, and it ended up posting Nazi propaganda before the company recognized the problem and took it down. Conduct ongoing testing against diverse audiences. For chatbots, analyze and report on which questions they couldn&rsquo;t answer, and solicit ongoing feedback and recommendations from users.</p> <p>As AI becomes more pervasive across organizations and in our everyday lives, data professionals must be vigilant against bias. In addition to being unfair and unethical, biases can lead to an organization being out of compliance with regulations and expose it to fines and penalties. And in the court of public opinion, as companies rely more heavily on these apps as their public face, if left unchecked, they can damage a company&rsquo;s reputation beyond repair.</p> </div></div></div><div class="field field-name-field-tags field-type-taxonomy-term-reference field-label-inline clearfix"><div class="field-label">Tags:&nbsp;</div><div class="field-items"><div class="field-item even" rel="dc:subject"><a href="/tags/data" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Data</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/artificial-intelligence-ai" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Artificial Intelligence (AI)</a></div><div class="field-item even" rel="dc:subject"><a href="/tags/robotic-process-automation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Robotic Process Automation</a></div></div></div><div class="field field-name-field-addthis field-type-addthis field-label-hidden"><div class="field-items"><div class="field-item even"><div class="addthis_toolbox addthis_default_style " addthis:title="Seven Ways to Avoid Bias in Your Data - Future of Sourcing" addthis:url="https://futureofsourcing.com/seven-ways-to-avoid-bias-in-your-data"><a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_linkedin"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_facebook"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_twitter"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_googleplus"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_pinterest_share"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_reddit"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_email"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_print"></a> </div> </div></div></div><div class="field field-name-field-region field-type-taxonomy-term-reference field-label-inline clearfix"><div class="field-label">Region:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/regions/global" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Global</a></div></div></div> Thu, 30 Apr 2020 22:34:38 +0000 Carlos Meléndez 1752 at https://futureofsourcing.com https://futureofsourcing.com/seven-ways-to-avoid-bias-in-your-data#comments What is RPA? https://futureofsourcing.com/what-is-rpa <div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="og:image rdfs:seeAlso" resource="https://futureofsourcing.com/sites/default/files/articles/xRPA-April-2014-2.jpg.pagespeed.ic_.HN4-rWNcy2.jpg"><a href="https://futureofsourcing.com/sites/default/files/articles/xRPA-April-2014-2.jpg.pagespeed.ic_.HN4-rWNcy2.jpg" title="What is RPA?" class="colorbox" rel="gallery-node-1008-OVxUmrOABTE"><img typeof="foaf:Image" src="https://futureofsourcing.com/sites/default/files/styles/juicebox_medium/public/articles/xRPA-April-2014-2.jpg.pagespeed.ic_.HN4-rWNcy2.jpg?itok=EeWY6_gd" width="624" height="325" alt="" title="" /></a></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"> <p>Robotic Process Automation (RPA) is a critical component of developing a digital operations strategy that can yield impressive results. If you&rsquo;re early in your discovery journey, you may be wondering what the term actually means. This article will help you understand RPA and the ways it can add value to your enterprise.</p> <p><strong>A Definition of RPA</strong></p> <p>Symphony Ventures defines RPA as any capability that allows you to perform processes within any IT application or website typically in the same way a human would. &nbsp;RPA takes complex, rules-based work and automates the processes through software and/or services. In other words, RPA software allows complex automations to be tailored to a company&rsquo;s processes. When an RPA robot is at work, it performs tasks just like a human would: logging in, operating applications, entering data, performing complex calculations and logging out.</p> <p><strong>What Can RPA Do?</strong></p> <p>Because RPA is software-based, it can be used to perform various tasks. These include maintenance of records, queries, calculations and transactions. Additionally, any application commonly used by your company can be operated by RPA. For example, Citrix, .NET, HTML, and Java are all technologies commonly supported by RPA. Compatible systems include Mainframe Terminals, SAP, Oracle, Blackline, and many more. Programmable automation means that RPA can be configured to perform almost any rule-based task.</p> <p><strong>Benefits of RPA</strong></p> <p>RPA can yield benefits not only to the business itself but also to customers and employees. Some of the most common benefits include:</p> <ul> <li>Greater Compliance: Business processes can be set to operate in accordance with the necessary regulations and standards.</li> <li>Increased Speed: Processes can be completed within faster durations.</li> <li>Increased Agility: Reduced overhead and more flexible business resources.</li> <li>Comprehensive Insights: Improved efficiency by digitizing and auditing process data.</li> <li>Reduced Costs: Manual or repetitive tasks are carried out by RPA software at a fraction of the cost</li> <li>Higher Quality Services: Improved accuracy and customer service.</li> </ul> <p><strong>Employee Experience: Increased staff productivity and reduced attrition</strong></p> <p>The above factors can provide vast improvements to many sectors within your organization where RPA is deployed. As you progress in your RPA journey, it is important to align process automation goals and coordinate end-to-end processes for the maximum outcome rather than chasing the latest fad or promising to implement robots that don&rsquo;t deliver sufficient value.</p> <p>Ready to Learn More?</p> <p>Check out our&nbsp;<a data-mce-="" href="http://blog.symphonyhq.com" target="_blank">blog</a>&nbsp;with RPA tips and insights from our experts.</p> </div></div></div><div class="field field-name-field-company field-type-entityreference field-label-hidden"><div class="field-items"><div class="field-item even"><article about="/company/symphony-ventures" typeof="sioc:Item foaf:Document" class="node node-companies node-published node-not-promoted node-not-sticky author-steveg odd clearfix" id="node-companies-1010"> <header> <h2 class="node-title"><a href="/company/symphony-ventures" title="Symphony Ventures">Symphony Ventures</a></h2> </header> <span property="dc:title" content="Symphony Ventures" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"> <p>Symphony is a consulting, implementation and managed services firm passionate about transforming the world&rsquo;s leading organizations.</p> </div></div></div> </div> <div class="clearfix"> <nav class="links node-links clearfix"></nav> </div> </article> </div></div></div><div class="field field-name-field-tags field-type-taxonomy-term-reference field-label-inline clearfix"><div class="field-label">Tags:&nbsp;</div><div class="field-items"><div class="field-item even" rel="dc:subject"><a href="/tags/robotic-process-automation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Robotic Process Automation</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/software" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Software</a></div><div class="field-item even" rel="dc:subject"><a href="/tags/technology" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Technology</a></div><div class="field-item odd" rel="dc:subject"><a href="/tags/cost" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Cost</a></div><div class="field-item even" rel="dc:subject"><a href="/tags/talent" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Talent</a></div></div></div><div class="field field-name-field-addthis field-type-addthis field-label-hidden"><div class="field-items"><div class="field-item even"><div class="addthis_toolbox addthis_default_style " addthis:title="What is RPA? - Future of Sourcing" addthis:url="https://futureofsourcing.com/what-is-rpa"><a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_linkedin"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_facebook"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_twitter"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_googleplus"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_pinterest_share"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_reddit"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_email"></a> <a href="https://www.addthis.com/bookmark.php?v=300" class="addthis_button_print"></a> </div> </div></div></div> Thu, 28 Sep 2017 00:45:50 +0000 Ian Barkin 1008 at https://futureofsourcing.com