Process-Specific

Nov 07, 2018    0
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with...
Oct 25, 2018    0
I don’t gamble very often. When I do, I tend to lose. These two facts established, you can probably guess that I spend very little time in casinos. When I do venture into one, however, I’...
Oct 16, 2018    0
Most procurement organizations lack the necessary data to make decisions about their services spend. The fundamental reason for the gap between the data they have and the data they need is that it is...
Oct 08, 2018    0
A recent study by McKinsey and the University of Oxford on 5,000 large IT projects showed that 17 percent go so poorly that they threaten the very existence of the company. In addition,...
Sep 21, 2018    0
In my last post, I wrote about the need for procurement to stand up and confront our own “fundamental truths,” especially if we are interested in elevating the conversation and...
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