The winner of the Innovations in Outsourcing award is Denali, A WNS Company.
Project Description
After Denali’s client, a virtual reality startup, was acquired by a Fortune 500 tech giant, procurement was identified as an operational gap in maximizing their rapid growth potential. The company partnered with Denali to build out capacity and systems that could handle their skyrocketing procurement needs and deliver the speed and high-level of customer service that allowed the client to focus on business growth.
We co-created a new operating model that added an onsite support team for sourcing, contracting, and procurement execution and a co-developed technology solution to track and report essential KPIs for improved user experience and ongoing performance improvements. Key elements of the project were: updating process, establishing SLAs, automating procurement tasks, establishing visibility through analytics, and reducing time-on-task and enabling increased procurement maturity by introducing sourcing and contracting rigor.
