Managed services clear the way to re-focus on the customer

Posted: 01/17/2016 - 23:37
Author: Rob Coupland

The massive growth and uptake of managed services in the UK over the last ten years has required enterprises to build trusted relationships with managed services providers, especially those able to transition mission-critical legacy IT, as part of a push towards digital transformation. So much so that IT outsourcing has grown 15 per cent year-on-year and now accounts for an annual spend of £3.44bn according to the UK Quarterly Outsourcing Index.

Putting the customer at the heart of everything 

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

Posted: 01/16/2016 - 07:18
Author: Sourcing Industry Group

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

The DIY desire: addressing customer self-service

Posted: 01/14/2016 - 23:08
Author: Keiron Dalton

Sparked by the internet and accelerated by the spread of smart devices, consumers are more and more motivated to gather information online themselves when solving problems with a product or service. This has led to a new situation for customer contact centres – where businesses used to meter information to the public through dedicated agents, now the public at large is holding the cards.

Cloud: the mystery of migration

Posted: 01/11/2016 - 22:33
Author: Tim Patrick-Smith

The Cloud Industry Forum (CIF) has discovered that a third of organisations find moving to cloud services a very difficult process. The study of 250 UK private and public sector senior IT and business decision-makers discovered that the step change to the cloud had been much more complicated than originally anticipated. The shift to could often involves changes in business process in order to succeed and hit the optimum levels of efficiency gains.

The Comeback Kid: it’s time to look at AI again

Posted: 01/08/2016 - 00:40
Author: Dr David Andrieux

The first ever meeting of Artificial Intelligence (AI) experts held in 1956 ended with a declaration from delegates that intelligent computers would be a commonplace in our lives in that decade or soon after. However, progress seemed to be illusory and the disappointment of Expert Systems at the start of the 1980s meant for many business leaders, AI came to mean ‘big hype’.

Global supply chains: understanding and managing key legal risks

Posted: 01/05/2016 - 00:22
Author: Tim Wright

As supply chains become increasingly complex, identifying the legal risks inherent in managing such a widely dispersed network of suppliers, manufacturers and other trading partners is key to spotting issues and being able to solve them as soon as possible. Global supply chains come under threat from a wide range of risks including natural disasters, financial crisis, strikes, and, perhaps a most prominent concern of late, cybercrime and terrorism.

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